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Playbar problem: high pitched noise at idle

  • May 9, 2021
  • 1 reply
  • 352 views
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I’ve seen a bunch of similar posts re this issue but thought I'd give it a shot just in case a solution was now known:

Playbar was packed up (safely and fully protected) for a few months between moving house. Having installed in new home, there is now a constant high pitched tone when tv is off/muted and player should be idle (there normally is a delay before the high pitched noise creeps in). 

Have tried factory-resetting and power cycling without any success. Can anyone advise on solution or should I go straight to reporting (the auto-chat bot doesn't present suitable options for this problem,. annoyingly)? 

Thanks guys!
 

Best answer by AjTrek1

I’d definitely submit a diagnostic although it may not reveal much about the noise issue. A call Sonos Tech support may be the better option. Doing both can’t hurt in the following order:

  1. Diagnostic
  2. Call Sonos Tech Support
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1 reply

AjTrek1
  • AjTrek1
  • 6565 replies
  • Answer
  • May 9, 2021

I’d definitely submit a diagnostic although it may not reveal much about the noise issue. A call Sonos Tech support may be the better option. Doing both can’t hurt in the following order:

  1. Diagnostic
  2. Call Sonos Tech Support
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