I have an old Sonos Connect device, and am trying to put together a “new” system after moving to a new house. The first few devices had to be factory reset in order for the app to detect them, but are currently up and running fine.
I cannot factory reset the Connect. I have held down the mute button for at least a minute after reconnecting the power. A solid white light comes on for about 4 seconds, but nothing else ever happens. I don’t get anything amber. I don’t get solid; I don’t get flashing; I don’t get green. The white light doesn’t even come back on.
Is this device now just a doorstop?
