+2Playing songs on my computer continues to be a really weak spot with SONOS. The issue is compounded in that later -- like today, the next day -- as soon as I open SONOS on my Samsung it starts a string of “I can’t play that” that goes on and on, literally blocking my use of the phone. I wasn’t even going to play songs off the computer when I started this morning! the best I can tell it’s never the same songs .. it’s just like random.
Best answer by amun
However, I do use some quite large queues (currently playing over 3,000 songs) and haven’t found large queue sizes to cause a problem. What happens when you do the same thing to just one device? (i.e. not part of a group)
Formats are mainly a mix of WMA and MP3
Today’s experiment
So as I’ve noted before, the act of skipping songs seems to initiate the problem, i suspect because SONOS starts buffering based on initial queue construction, then when you skip (maybe several songs) you get ahead of what it has buffered and it scrambles to catch up.
Just tried the same thing with a queue of 3.2k tracks, then skipped multiple tracks many times - worked without a hitch. Then grouped it with the other two devices and it continued to work without a hitch. It therefore seems unlikely to be a Sonos bug.
If you’re sure that nothing is spinning down or otherwise becoming unavailable, then network issues seem to be the most likely candidate. And before you say that everything else works OK, then yes - it does - but Sonos has greater requirements of the network than most systems.
Get it to happen again and submit a diagnostic to Sonos, post the number here or contact Support directly.
+2Error log playing computers from my computer. And I know from looking at this list of songs, this is not an issue of not being able to play the song. I have and do play the songs. The problem seems related to songs that are in the QUEUE.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play 'Let Me Be' - the connection to //DESKTOP-GK1OO5A/Music was lost.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '11 Young At Heart.wma' - the file //DESKTOP-GK1OO5A/Music/Victoria Williams/Water To Drink/11 Young At Heart.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '05 Claude.wma' - the file //DESKTOP-GK1OO5A/Music/Victoria Williams/Water To Drink/05 Claude.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '12 Molly's Blues.wma' - the file //DESKTOP-GK1OO5A/Music/Charlie Robison/Life Of The Party/12 Molly's Blues.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '04 Little Deuce Coupe.wma' - the file //DESKTOP-GK1OO5A/Music/The Beach Boys/The Greatest Hits, Vol. 1/04 Little Deuce Coupe.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '11 Don't Speak In English.wma' - the file //DESKTOP-GK1OO5A/Music/Various Artists/2004 KGSR Broadcasts Volume 12 [Disc 1] (2004)/11 Don't Speak In English.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '06 Walls Of Red Wing (w-John Prine).wma' - the file //DESKTOP-GK1OO5A/Music/Ramblin' Jack Elliott/Friends of Mine/06 Walls Of Red Wing (w-John Prine).wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '06 Letters.wma' - the file //DESKTOP-GK1OO5A/Music/Various Artists/2006 107.1 KGSR Broadcasts Vol. 14 [Disc 1] (2006)/06 Letters.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '13 Why Don't You Meet Me Down In Corpus.wma' - the file //DESKTOP-GK1OO5A/Music/Gary P. Nunn/What I Like About Texas - Greatest Hits/13 Why Don't You Meet Me Down In Corpus.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '01 Waitin' For The Bus.wma' - the file //DESKTOP-GK1OO5A/Music/ZZ Top/Tres Hombres/01 Waitin' For The Bus.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '06 My Darlin' Hometown.wma' - the file //DESKTOP-GK1OO5A/Music/John Prine/Fair & Square/06 My Darlin' Hometown.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '08 Glasgow Girl.wma' - the file //DESKTOP-GK1OO5A/Music/Rodney Crowell/The Outsider/08 Glasgow Girl.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '13 My Baby Just Cares for Me.wma' - the file //DESKTOP-GK1OO5A/Music/Johnny, Dick, And Emily Gimble/A Case of the Gimbles/13 My Baby Just Cares for Me.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '10 Texas Morning.mp3' - the file //DESKTOP-GK1OO5A/Music/Michael Martin Murphey/Austinology Alleys of Austin/10 Texas Morning.mp3 cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '04 I Want To Hold Your Hand.wma' - the file //DESKTOP-GK1OO5A/Music/The Beatles/1/04 I Want To Hold Your Hand.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '11 The Blower's Daughter.wma' - the file //DESKTOP-GK1OO5A/Music/Various Artists/KGSR Broadcasts Vol. 15 [Disc 2]/11 The Blower's Daughter.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '18 The Captain And The Kid [Re-Recorded Version].wma' - the file //DESKTOP-GK1OO5A/Music/Jimmy Buffett/Meet Me In Margaritaville- The Ultimate Collection [Disc 2]/18 The Captain And The Kid [Re-Recorded Version].wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '07 - Reminds Me of You (Remastered).mp3' - the file //DESKTOP-GK1OO5A/Music/Van Morrison/Back on Top/07 - Reminds Me of You (Remastered).mp3 cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '14 Drunken Lady of the Morning.mp3' - the file //DESKTOP-GK1OO5A/Music/Michael Martin Murphey/Austinology Alleys of Austin/14 Drunken Lady of the Morning.mp3 cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '19 Mercury Blues.wma' - the file //DESKTOP-GK1OO5A/Music/Alan Jackson/The Greatest Hits Collection/19 Mercury Blues.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '04 Me And Bobby McGee.wma' - the file //DESKTOP-GK1OO5A/Music/Various Artists/2004 KGSR Radio Austin Broadcasts Vol. 12 (2) (2004)/04 Me And Bobby McGee.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '03 Trouble.wma' - the file //DESKTOP-GK1OO5A/Music/Little Feat/Sailin' Shoes/03 Trouble.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '13 Johnny Porter.wma' - the file //DESKTOP-GK1OO5A/Music/Various Artists/KGSR Broadcasts Vol. 15 [Disc 1]/13 Johnny Porter.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '12 Corona Con Lima.wma' - the file //DESKTOP-GK1OO5A/Music/Gary P. Nunn/What I Like About Texas - Greatest Hits/12 Corona Con Lima.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '09 San Antonio Rose.wma' - the file //DESKTOP-GK1OO5A/Music/Various Artists/1995 Honed On The Range/09 San Antonio Rose.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '09 Minneapolis.wma' - the file //DESKTOP-GK1OO5A/Music/Lucinda Williams/World Without Tears/09 Minneapolis.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '07 Nobody's Fool But Yours.wma' - the file //DESKTOP-GK1OO5A/Music/Vince Gill & Paul Franklin/Bakersfield [Deluxe]/07 Nobody's Fool But Yours.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '09 Your Life in Love with Mine.wma' - the file //DESKTOP-GK1OO5A/Music/Chuck Pyle/Endless Sky/09 Your Life in Love with Mine.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '08 Bird On A Wire.wma' - the file //DESKTOP-GK1OO5A/Music/Stop The Truck/The 2 Step Program/08 Bird On A Wire.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '10 The Remember Song.wma' - the file //DESKTOP-GK1OO5A/Music/Chuck Pyle/Keepin' Time By The River/10 The Remember Song.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '08 Don't Rock The Jukebox.wma' - the file //DESKTOP-GK1OO5A/Music/Alan Jackson/The Greatest Hits Collection/08 Don't Rock The Jukebox.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '07 Time Passes Slowly #1 [Alternate Version].wma' - the file //DESKTOP-GK1OO5A/Music/Bob Dylan/The Bootleg Series, Vol. 10- Another Self Portrait 1969-1971 [Disc 1]/07 Time Passes Slowly #1 [Alternate Version].wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '11 Conky Tonkin'.wma' - the file //DESKTOP-GK1OO5A/Music/Jimmy Buffett/License To Chill/11 Conky Tonkin'.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '14 Cowboys And Indians Return.wma' - the file //DESKTOP-GK1OO5A/Music/Bob Livingston/Mahatma Gandhi & Sitting Bull/14 Cowboys And Indians Return.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '11 Mary, Mary.wma' - the file //DESKTOP-GK1OO5A/Music/Various Artists/The Wrecking Crew/11 Mary, Mary.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '05 The American In Me.wma' - the file //DESKTOP-GK1OO5A/Music/Steve Forbert/The American In Me/05 The American In Me.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '07 Get It While You Can.wma' - the file //DESKTOP-GK1OO5A/Music/Janis Joplin/Janis Joplin's Greatest Hits/07 Get It While You Can.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '09 Margarita.wma' - the file //DESKTOP-GK1OO5A/Music/Los Super Seven/Los Super Seven/09 Margarita.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '08 Simply Complicated.wma' - the file //DESKTOP-GK1OO5A/Music/Jimmy Buffett/License To Chill/08 Simply Complicated.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '08 Party Time.wma' - the file //DESKTOP-GK1OO5A/Music/Caitlin Cary & Thad Cockrell/Begonias/08 Party Time.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '05 Eggs Of Your Chickens.wma' - the file //DESKTOP-GK1OO5A/Music/The Flatlanders/Wheels of Fortune/05 Eggs Of Your Chickens.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '03 Fan Dance.wma' - the file //DESKTOP-GK1OO5A/Music/Various Artists/2005 107.1 KGSR Broadcasts Vol. 13 [Disc 1] (2005)/03 Fan Dance.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '09 Navajo Rug.wma' - the file //DESKTOP-GK1OO5A/Music/Bill and Bonnie Hearne/Most Requested Plus/09 Navajo Rug.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '12 Playin' The Loser Again.wma' - the file //DESKTOP-GK1OO5A/Music/Jimmy Buffett/License To Chill/12 Playin' The Loser Again.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '12 Hey, Hey, Hey, Hey.wma' - the file //DESKTOP-GK1OO5A/Music/Commander Cody & His Lost Planet Airmen/Sleazy Roadside Stories/12 Hey, Hey, Hey, Hey.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '01 Papa's Got A Brand New Bag.wma' - the file //DESKTOP-GK1OO5A/Music/James Brown/Papa's Got A Brand New Bag/01 Papa's Got A Brand New Bag.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '08 Eight Days A Week.wma' - the file //DESKTOP-GK1OO5A/Music/The Beatles/1/08 Eight Days A Week.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '08 Walkin' Cane.wma' - the file //DESKTOP-GK1OO5A/Music/Robert Earl Keen/Gravitational Forces/08 Walkin' Cane.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '17 Got A Letter From My Kid Today.wma' - the file //DESKTOP-GK1OO5A/Music/Asleep At The Wheel/Tribute To The Music Of Bob Wills & The Texas Playboys/17 Got A Letter From My Kid Today.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '10 She Is My Everything.wma' - the file //DESKTOP-GK1OO5A/Music/John Prine/Fair & Square/10 She Is My Everything.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '08 Outlaw's Honeymoon.wma' - the file //DESKTOP-GK1OO5A/Music/Steve Earle & The Del McCoury Band/The Mountain/08 Outlaw's Honeymoon.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '11 Tennessee Stud.wma' - the file //DESKTOP-GK1OO5A/Music/The Little Willies/The Little Willies/11 Tennessee Stud.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '01 My Home Ain't In The Hall Of Fame.wma' - the file //DESKTOP-GK1OO5A/Music/Robert Earl Keen/Gravitational Forces/01 My Home Ain't In The Hall Of Fame.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '01 My Home Ain't In The Hall Of Fame.wma' - the file //DESKTOP-GK1OO5A/Music/Robert Earl Keen/Gravitational Forces/01 My Home Ain't In The Hall Of Fame.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '01 My Home Ain't In The Hall Of Fame.wma' - the file //DESKTOP-GK1OO5A/Music/Robert Earl Keen/Gravitational Forces/01 My Home Ain't In The Hall Of Fame.wma cannot be found.
Saturday, November 21, 2020 - 3:42 PM Central Time
Unable to play '01 My Home Ain't In The Hall Of Fame.wma' - the file //DESKTOP-GK1OO5A/Music/Robert Earl Keen/Gravitational Forces/01 My Home Ain't In The Hall Of Fame.wma cannot be found.
Saturday, November 21, 2020 - 3:55 PM Central Time
Unable to play '10 Waiting For The Mail.wma' - the file //DESKTOP-GK1OO5A/Music/Charlie Robison/Life Of The Party/10 Waiting For The Mail.wma cannot be found.
Saturday, November 21, 2020 - 3:55 PM Central Time
Unable to play '05 If You're Gonna Do Me Wrong.wma' - the file //DESKTOP-GK1OO5A/Music/George Jones/Hits I Missed And One I Didn't/05 If You're Gonna Do Me Wrong.wma cannot be found.
Saturday, November 21, 2020 - 3:55 PM Central Time
Unable to play '09 Rain Of Love.wma' - the file //DESKTOP-GK1OO5A/Music/Storyville/Bluest Eyes/09 Rain Of Love.wma cannot be found.
Saturday, November 21, 2020 - 3:55 PM Central Time
Unable to play '20 Copperhead Road.wma' - the file //DESKTOP-GK1OO5A/Music/Steve Earle, Townes Van Zandt & Guy Clark/Together At The Bluebird Cafe [Live]/20 Copperhead Road.wma cannot be found.
Saturday, November 21, 2020 - 3:55 PM Central Time
Unable to play '06 West Texas Wind.wma' - the file //DESKTOP-GK1OO5A/Music/Bill and Bonnie Hearne/Most Requested Plus/06 West Texas Wind.wma cannot be found.
Saturday, November 21, 2020 - 3:55 PM Central Time
Unable to play '02 Teach Your Children.wma' - the file //DESKTOP-GK1OO5A/Music/Crosby, Stills, Nash & Young/Déjà Vu/02 Teach Your Children.wma cannot be found.
Saturday, November 21, 2020 - 3:55 PM Central Time
Unable to play '08 Rush Around.wma' - the file //DESKTOP-GK1OO5A/Music/Various Artists/2004 KGSR Broadcasts Volume 12 [Disc 1] (2004)/08 Rush Around.wma cannot be found.
Saturday, November 21, 2020 - 3:55 PM Central Time
Unable to play '09 The Window Up Above.wma' - the file //DESKTOP-GK1OO5A/Music/Various Artists/2001 The I-10 Chronicles-2 One More For The Road/09 The Window Up Above.wma cannot be found.
Saturday, November 21, 2020 - 3:55 PM Central Time
Unable to play '10 Truckin'.wma' - the file //DESKTOP-GK1OO5A/Music/Grateful Dead/American Beauty/10 Truckin'.wma cannot be found.
Saturday, November 21, 2020 - 3:55 PM Central Time
Unable to play '01 Hard To Be Happy.wma' - the file //DESKTOP-GK1OO5A/Music/Denim/Indian Paintbrush/01 Hard To Be Happy.wma cannot be found.
Saturday, November 21, 2020 - 3:55 PM Central Time
Unable to play '03 She Loves You.wma' - the file //DESKTOP-GK1OO5A/Music/The Beatles/1/03 She Loves You.wma cannot be found.
Saturday, November 21, 2020 - 3:55 PM Central Time
Unable to play '07 Our House.wma' - the file //DESKTOP-GK1OO5A/Music/Crosby, Stills, Nash & Young/Déjà Vu/07 Our House.wma cannot be found.
Saturday, November 21, 2020 - 3:55 PM Central Time
Unable to play '01 Lover Of The Bayou [Live].wma' - the file //DESKTOP-GK1OO5A/Music/The Byrds/(Untitled) - (Unissued) [Disc 1]/01 Lover Of The Bayou [Live].wma cannot be found.
Saturday, November 21, 2020 - 3:55 PM Central Time
Unable to play '04 You're Mine Tonight.wma' - the file //DESKTOP-GK1OO5A/Music/Doug Sahm/Juke Box Music - The Last Real Texas Blues Band/04 You're Mine Tonight.wma cannot be found.
Saturday, November 21, 2020 - 3:55 PM Central Time
Unable to play 'Untitled playlist.wpl' - unable to connect to //DESKTOP-GK1OO5A/Music.
Saturday, November 21, 2020 - 3:55 PM Central Time
Unable to play '07 Cradle Of Love.wma' - the file //DESKTOP-GK1OO5A/Music/Kelly Willis/What I Deserve/07 Cradle Of Love.wma cannot be found.
Saturday, November 21, 2020 - 3:55 PM Central Time
Unable to play '02 Snake Oil.wma' - the file //DESKTOP-GK1OO5A/Music/Steve Earle/Copperhead Road/02 Snake Oil.wma cannot be found.
Saturday, November 21, 2020 - 3:56 PM Central Time
Unable to play '02 The Window Up Above (With Leon Russell).wma' - the file //DESKTOP-GK1OO5A/Music/George Jones/Burn Your Playhouse Down/02 The Window Up Above (With Leon Russell).wma cannot be found.
Saturday, November 21, 2020 - 3:56 PM Central Time
Unable to play '18 You Dance.wma' - the file //DESKTOP-GK1OO5A/Music/Various Artists/2004 KGSR Broadcasts Volume 12 [Disc 1] (2004)/18 You Dance.wma cannot be found.
Saturday, November 21, 2020 - 3:56 PM Central Time
Unable to play '06 Come Running.wma' - the file //DESKTOP-GK1OO5A/Music/Van Morrison/Moondance/06 Come Running.wma cannot be found.
Saturday, November 21, 2020 - 3:56 PM Central Time
Unable to play '14 Beginner's Luck.wma' - the file //DESKTOP-GK1OO5A/Music/Various Artists/The Wrecking Crew/14 Beginner's Luck.wma cannot be found.
Saturday, November 21, 2020 - 3:56 PM Central Time
Unable to play '16 Belle Isle [Without Overdubs].wma' - the file //DESKTOP-GK1OO5A/Music/Bob Dylan/The Bootleg Series, Vol. 10- Another Self Portrait 1969-1971 [Disc 2]/16 Belle Isle [Without Overdubs].wma cannot be found.
Saturday, November 21, 2020 - 3:56 PM Central Time
Unable to play '08 Fool Who Knows.wma' - the file //DESKTOP-GK1OO5A/Music/Little Village/Little Village/08 Fool Who Knows.wma cannot be found.
Saturday, November 21, 2020 - 3:56 PM Central Time
Unable to play '06 Baby, Don't.wma' - the file //DESKTOP-GK1OO5A/Music/Steve Forbert/The American In Me/06 Baby, Don't.wma cannot be found.
Saturday, November 21, 2020 - 3:56 PM Central Time
Unable to play '08 Chestnut Mare.wma' - the file //DESKTOP-GK1OO5A/Music/The Byrds/(Untitled) - (Unissued) [Disc 1]/08 Chestnut Mare.wma cannot be found.
Saturday, November 21, 2020 - 3:56 PM Central Time
Unable to play '05 Me & Bobby McGee.wma' - the file //DESKTOP-GK1OO5A/Music/Janis Joplin/Janis Joplin's Greatest Hits/05 Me & Bobby McGee.wma cannot be found.
Saturday, November 21, 2020 - 3:56 PM Central Time
Unable to play '07 Ballerina.wma' - the file //DESKTOP-GK1OO5A/Music/Van Morrison/Astral Weeks/07 Ballerina.wma cannot be found.
Saturday, November 21, 2020 - 3:56 PM Central Time
Unable to play '13 Darkness.wma' - the file //DESKTOP-GK1OO5A/Music/Storyville/Bluest Eyes/13 Darkness.wma cannot be found.
Saturday, November 21, 2020 - 3:56 PM Central Time
Unable to play '09 I'll Be Here In The Morning.wma' - the file //DESKTOP-GK1OO5A/Music/Various Artists/Viva! Terlingua! Nuevo!/09 I'll Be Here In The Morning.wma cannot be found.
Saturday, November 21, 2020 - 3:56 PM Central Time
Unable to play '18 God Only Knows.wma' - the file //DESKTOP-GK1OO5A/Music/The Beach Boys/The Greatest Hits, Vol. 1/18 God Only Knows.wma cannot be found.
Saturday, November 21, 2020 - 3:56 PM Central Time
Unable to play '13 A Slight Breath.wma' - the file //DESKTOP-GK1OO5A/Music/Bob Livingston/Mahatma Gandhi & Sitting Bull/13 A Slight Breath.wma cannot be found.
Saturday, November 21, 2020 - 3:56 PM Central Time
Unable to play '12 He Stopped Loving Her Today.wma' - the file //DESKTOP-GK1OO5A/Music/George Jones/Hits I Missed And One I Didn't/12 He Stopped Loving Her Today.wma cannot be found.
Saturday, November 21, 2020 - 3:56 PM Central Time
Unable to play '05 One O'clock Jump.wma' - the file //DESKTOP-GK1OO5A/Music/Asleep At The Wheel/Route 66/05 One O'clock Jump.wma cannot be found.
Saturday, November 21, 2020 - 3:56 PM Central Time
Unable to play '01 My Home Ain't In The Hall Of Fame.wma' - the file //DESKTOP-GK1OO5A/Music/Robert Earl Keen/Gravitational Forces/01 My Home Ain't In The Hall Of Fame.wma cannot be found.
Saturday, November 21, 2020 - 3:56 PM Central Time
Unable to play '01 My Home Ain't In The Hall Of Fame.wma' - the file //DESKTOP-GK1OO5A/Music/Robert Earl Keen/Gravitational Forces/01 My Home Ain't In The Hall Of Fame.wma cannot be found.
Saturday, November 21, 2020 - 3:56 PM Central Time
Unable to play '01 My Home Ain't In The Hall Of Fame.wma' - the file //DESKTOP-GK1OO5A/Music/Robert Earl Keen/Gravitational Forces/01 My Home Ain't In The Hall Of Fame.wma cannot be found.
Saturday, November 21, 2020 - 3:56 PM Central Time
Unable to play '01 My Home Ain't In The Hall Of Fame.wma' - the file //DESKTOP-GK1OO5A/Music/Robert Earl Keen/Gravitational Forces/01 My Home Ain't In The Hall Of Fame.wma cannot be found.
Saturday, November 21, 2020 - 3:56 PM Central Time
Unable to play '01 My Home Ain't In The Hall Of Fame.wma' - the file //DESKTOP-GK1OO5A/Music/Robert Earl Keen/Gravitational Forces/01 My Home Ain't In The Hall Of Fame.wma cannot be found.
+2SONOS just continues to degrade in reliability. TuneIn streaming, sound comes and goes, one room but not others, controller on phone says can’t connect. It’s just flaky. Seems to get flakier the more updates SONOS pushes out. This is using a controler on a SAMSUNG GALAXY, AND WINDOWS 10. Both in close proximity to the WIFI.
Just now, 1) able to start TuneIn station, 2) try to stop .. says unable to connect to Sonos product, some speakers stop, restart .. just totally unreliable.
diagnostic 207 653 5725
Since I switched to SonosNet and allocated fixed ip addresses for my devices several years ago, my system has been fine. Before that I had similar drop-outs and failures connecting to my music library.
Have you tried running in SonosNet? If you do try it, unplug all your devices first, and then reboot your router, before restarting your speakers.
+23Looks like your PC is going to sleep (I assume it's a laptop?) so if it's asleep those files will not be readable. Need to adjust your PC power settings to keep the thing awake.
+2re: sleep. Nope. Desktop, high end Dell .. runs continuous. I have experienced the same problem running the controller from the PC. It’s gotten worse. At one point tonight I had different songs playing in different rooms (and not on purpose!). Single story home, about 2300’ feet so not huge.
+2Not good news? “ Option two is to leave your system as it is now and just keep your newer devices on your network from receiving full software updates. You’ll only get bug fixes and security patches —- so the bare minimum. We don’t recommend this option as it puts all your devices on that end-of-life path ..”
https://www.cnn.com/2020/01/24/cnn-underscored/sonos-legacy-speakers-guide/index.html
re: sleep. Nope. Desktop, high end Dell .. runs continuous. I have experienced the same problem running the controller from the PC. It’s gotten worse. At one point tonight I had different songs playing in different rooms (and not on purpose!). Single story home, about 2300’ feet so not huge.
I ended up just setting my Sonos NAS so that it never spins down the disk, and it now works perfectly every time. That, plus reserving IPs for all Sonos kit, plus ignoring Sonos advice re EoP adaptors has left me with a very reliable system.
+2re: sleep. Nope. Desktop, high end Dell .. runs continuous. I have experienced the same problem running the controller from the PC. It’s gotten worse. At one point tonight I had different songs playing in different rooms (and not on purpose!). Single story home, about 2300’ feet so not huge.
re: disk asleep .. I’ll give this a try, but the typical scenario is that it starts playing some songs OK from the PC (so the disk is spinning), then goes into this frantic “Unable to play”. This is i believe related to shuffle where it seems to simply overwhelm itself .. SONOS is seeking faster than the PC can respond? .. at some point it gets caught up. It’s not the songs themselves. I can and do play these songs. I’m going to try the disk time-out approach, i don’t think that’s it for the reasons I’ve stated. What I might do is simply avoid use of the shuffle function (which is too bad; I like to shuffle the songs on my computer).
Anyway thanks for the brainstorming.
+23So on re-reading this on a larger screen, I find this interesting:
#1 error:
Unable to play 'Let Me Be' - the connection to //DESKTOP-GK1OO5A/Music was lost.
#2 error:
Unable to play '11 Young At Heart.wma' - the file //DESKTOP-GK1OO5A/Music/Victoria Williams/Water To Drink/11 Young At Heart.wma cannot be found
And then every other error is “cannot be found”.
The first error is “connection lost”, which would imply that the PC fell off the network, or the SonosLibraryService process crashed. Do you have another PC on this network? If so when this happens again, from this other PC try ping desktop-gk1oo5a (to see if it is still on the network) and if that works then try net view \\desktop-gk1oo5a to see if the music share is alive. Also use TaskMgr to see if SonosLibraryService.exe is still running on the problem PC.
+2Today’s experiment: on the VERY COMPUTER WHERE THE MUSIC RESIDES, try to shuffle across my library ON THAT COMPUTER. Results … skipped songs, starts and stops, …
Error log
Monday, November 30, 2020 - 3:37 PM Central Time
Unable to browse music
Monday, November 30, 2020 - 3:38 PM Central Time
Unable to play '02 Gone Country.wma' - network connection speed insufficient to maintain playback buffer.
Monday, November 30, 2020 - 3:38 PM Central Time
Unable to play '02 Gone Country.wma' - network connection speed insufficient to maintain playback buffer.
Monday, November 30, 2020 - 3:39 PM Central Time
Unable to play '01 Chattahoochee [Extended Mix].wma' - network connection speed insufficient to maintain playback buffer.
So one computer on a 5G network at 237 mbps (I just clocked it). The Sonos speakers themselves are on the 2G network .. still .. nothing else is running. One person. One house. One story. And I can’t shuffle over my music library from the very computer the music is on.
Today’s experiment: on the VERY COMPUTER WHERE THE MUSIC RESIDES, try to shuffle across my library ON THAT COMPUTER. Results … skipped songs, starts and stops, …
You seem unsure of how it works - the work is done on the player, not the controller - that simply tells the player what to do. The music on the computer is simply a network resource.
Monday, November 30, 2020 - 3:39 PM Central Time
Unable to play '01 Chattahoochee [Extended Mix].wma' - network connection speed insufficient to maintain playback buffer.
This implies that there are network problems (unspecified). Do you have the IP addresses reserved in the router?
So one computer on a 5G network at 237 mbps (I just clocked it). The Sonos speakers themselves are on the 2G network .. still .. nothing else is running. One person. One house. One story. And I can’t shuffle over my music library from the very computer the music is on.
See above re the way that it works
+2re: the work is done on the player, not the controller
There was discussion that the computer disk was spun down. This eliminated that as a possibility. This also removed one component from the problem, the problem has nothing to do w/ the phone (Samsung Galaxy).
re: Do you have the IP addresses reserved in the router?
I just used the vanilla setup procedure .. if it is using dynamic IP address that’s what I’ve got. Normal Pandora play (shuffling over a station) works find w/ the dynamic IP address setup (which I assume is what Sonos setup uses). If it was related to IP issues I would think the same problem would crop up there as well. The error says “network connection speed insufficient to maintain playback buffer” and this only happens when shuffling across a large number of songs on the PC. The IP address may factor into this, but don’t see why, and frankly I shouldn’t have to worry about it as a consumer. That’s the “New Product Development Professional certification” in me.
Anyway .. just trying to document this for whoever is interested. I’ll give SONOS a call. My current workaround is simply to crank it up on shuffle -- let it sputter it along w/ faults -- and eventually it gets enough music queued up to play. But if you then skip forward to much, it cough and sputters -- again the buffering issue.
thanks all
+2Bunches of people report “network connection speed insufficient to maintain playback buffer.”
One guy suggested this, and some folks are saying it worked:
“When a Group is built, the first player is elected as the Group’s “coordinator”. All traffic for the Grouped players flows through this unit. If this unit is on the edge with respect to its wireless connectivity, the Group will suffer. Obviously as the Group grows, problems accelerate. Sometimes building the Group in a different order is helpful. For example if one of the players is wired, make this unit the coordinator..”
This actually makes sense; if the group “coordinator” is located in a distant room w/ poorer connection, that’s going to impact buffering. I don’t have a wired Player, but I do have one very close to the router w/ the best connection. Initial experiment looks promising. I cleared the queue, shuffled over the entire PC w/ no hiccups. I’ll keep this group setup and see what happens.
“When a Group is built, the first player is elected as the Group’s “coordinator”. All traffic for the Grouped players flows through this unit. If this unit is on the edge with respect to its wireless connectivity, the Group will suffer. Obviously as the Group grows, problems accelerate. Sometimes building the Group in a different order is helpful. For example if one of the players is wired, make this unit the coordinator..”
This did seem to help some .. it gets the queue setup w/o complaints, but as soon as i start SKIPPING AHEAD a couple of times .. issues.
I’m afraid that I rarely group kit, so I can’t really comment - but on the few instances that I have, I’ve never had a problem
My library on my PC is 2,000+ songs. Have noticed that manually building smaller queues seems to work better.
However, I do use some quite large queues (currently playing over 3,000 songs) and haven’t found large queue sizes to cause a problem. What happens when you do the same thing to just one device? (i.e. not part of a group)
The errors today are not “buffering” errors, just can’t find songs. And again I can play these songs. SONOS eventually quits complaining about songs, then starts playing.
This is ONLY related to playing songs on my PC. I personally think the buffering and “can’t find” song are related…
If you can play the same songs without error, then it comes back to network errors or the resources simply not being available for some reason.
Are all of your files .wma? Is there a reason why you’re using this format?
+2However, I do use some quite large queues (currently playing over 3,000 songs) and haven’t found large queue sizes to cause a problem. What happens when you do the same thing to just one device? (i.e. not part of a group)
Formats are mainly a mix of WMA and MP3
Today’s experiment
So as I’ve noted before, the act of skipping songs seems to initiate the problem, i suspect because SONOS starts buffering based on initial queue construction, then when you skip (maybe several songs) you get ahead of what it has buffered and it scrambles to catch up.
However, I do use some quite large queues (currently playing over 3,000 songs) and haven’t found large queue sizes to cause a problem. What happens when you do the same thing to just one device? (i.e. not part of a group)
Formats are mainly a mix of WMA and MP3
Today’s experiment
So as I’ve noted before, the act of skipping songs seems to initiate the problem, i suspect because SONOS starts buffering based on initial queue construction, then when you skip (maybe several songs) you get ahead of what it has buffered and it scrambles to catch up.
Just tried the same thing with a queue of 3.2k tracks, then skipped multiple tracks many times - worked without a hitch. Then grouped it with the other two devices and it continued to work without a hitch. It therefore seems unlikely to be a Sonos bug.
If you’re sure that nothing is spinning down or otherwise becoming unavailable, then network issues seem to be the most likely candidate. And before you say that everything else works OK, then yes - it does - but Sonos has greater requirements of the network than most systems.
+2No more had i read the previous response and my experiment crashed. The queue that started over 2,000+ songs played and played then mysteriously speakers sputtered and the queue went empty? The hiccup may have been network, but clearing the queue while it continues to play a song .. that’s not network? Well, anyway .. enough investigation. it is what it is. But like I say, I’m not sinking any more money into the system.
+2.. and on my phone, all but one speaker (4 of 5) are off-line and SONOS has no clue about the RECENTLY PLAYED list that has been running for hours.
But like I say, I’m not sinking any more money into the system.
Same here, but there’s no reason that you shouldn’t be able to get the existing system working more reliably.
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