Answered
Sky Q remote has stopped working with Beam
I have read as many of the relevant posts here but can't find an answer to my problem. Any help appreciated. When I installed my Beam in August it worked perfectly with my Sky Q remote until a few weeks a go. I have changed the batteries in the remote moved closer to the Beam etc. etc. but just cannot get to to work again.
Best answer by Bootsja
Thank you for all of these suggestions.I did check all of these things and then stumbled on the solution myself. Basically I 'reinstalled the remote by closing to replace the existing one (the same one!). Hey presto - all working.
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Have you been in to settings on the sonos app and re run the remote control setup?
Settings > room settings > then whatever you have named your Beam > remote > remote control setup
Hope this helps
Settings > room settings > then whatever you have named your Beam > remote > remote control setup
Hope this helps
Thank you for the thought. Yes I had tried this. I just keep getting a message saying no signal received from the remote. Any further ideas much appreciated.
Not familiar with Sky Q remotes, so I've got a few possibilities.
1) Have you tried replacing the batteries in the remote?
2) Can the remote be switched from IR to bluetooth and/or back again? The Sonos system is expecting only IR, not bluetooth, so the remote has to be sending an IR signal
3) Is there something blocking the IR receiver on the Beam? See the location of the IR receiver here: https://support.sonos.com/s/article/3404
1) Have you tried replacing the batteries in the remote?
2) Can the remote be switched from IR to bluetooth and/or back again? The Sonos system is expecting only IR, not bluetooth, so the remote has to be sending an IR signal
3) Is there something blocking the IR receiver on the Beam? See the location of the IR receiver here: https://support.sonos.com/s/article/3404
Thank you for all of these suggestions.I did check all of these things and then stumbled on the solution myself. Basically I 'reinstalled the remote by closing to replace the existing one (the same one!). Hey presto - all working.
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