Skip to main content
Answered

Roam - interupted sound when grouped to tv

B

Hi! 
i bought my roam today and allready encountered the following problem: 

My tv is connected to my Sonos Beam. I can group the Roam to the Beam and both play perfectly if i’m streaming from spotify. But if the audio of the TV is playing, the sound on my Beam is perfect, but the roam gets constant audio dropouts. The sound is interrupted (or faltered, skipping, don’t know the correct word in English). It is receiving the audio but is unable to play it without these cutouts… my sonos One and Play1 and symfonisk don’t have this problem. 
 

any help? 

Best answer by Ken_Griffiths

If you goto the Beam ‘Room’ Settings in ‘Settings/System’ in the Sonos App, there are two useful adjustable (buffering) options there called “Group Audio Delay" and “TV Dialog Sync” (slider-bar) - try adjusting the values available there, until you get a happy balance of uninterrupted, but (hopefully) timely audio. 

View original
Did you find what you were looking for?
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

3 replies

Ken_Griffiths

If you goto the Beam ‘Room’ Settings in ‘Settings/System’ in the Sonos App, there are two useful adjustable (buffering) options there called “Group Audio Delay" and “TV Dialog Sync” (slider-bar) - try adjusting the values available there, until you get a happy balance of uninterrupted, but (hopefully) timely audio. 

B
  • BenDrieze
  • Author
  • Contributor I
  • 1 reply
  • May 15, 2021
Ken_Griffiths wrote:

If you goto the Beam ‘Room’ Settings in ‘Settings/System’ in the Sonos App, there are two useful adjustable (buffering) options there called “Group Audio Delay" and “TV Dialog Sync” (slider-bar) - try adjusting the values available there, until you get a happy balance of uninterrupted, but (hopefully) timely audio. 

This makes it a bit better, still it is not as it should be. It is not as a sonos should work/sound. 
what is the reason that my roam has this lagging sound while my other speakers don’t? 

Ken_Griffiths
BenDrieze wrote:
Ken_Griffiths wrote:

If you goto the Beam ‘Room’ Settings in ‘Settings/System’ in the Sonos App, there are two useful adjustable (buffering) options there called “Group Audio Delay" and “TV Dialog Sync” (slider-bar) - try adjusting the values available there, until you get a happy balance of uninterrupted, but (hopefully) timely audio. 

This makes it a bit better, still it is not as it should be. It is not as a sonos should work/sound. 
what is the reason that my roam has this lagging sound while my other speakers don’t? 

TV audio has an audio lag on all types of ‘grouped’ Sonos devices, not just the ‘Roam’. It’s because the wired HT player and it’s own ‘bonded’ surrounds mainly use a 5Ghz fast Ad-hoc wireless connection (linked directly back to the main player), so that all play in sync with the video on the TV screen, the ‘other’ grouped (not bonded) players use 2.4Ghz buffered audio with a 75ms delay (that keeps the players in sync over WiFi mostly for music audio) but they are then slightly out of step with the TV audio… it’s fine if the speakers are in a different room and/or a fair distance away from the listener, but not always so good in the same room or when close by.

You may only see this issue with your TV audio - music audio is fine as that audio is buffered on all players. However the tools I mentioned earlier, particularly "TV dialog sync” can assist with bringing some TV audio formats (like PCM stereo) in sync across all ‘grouped’ players and the "Group Audio Delay” feature may assist where some wireless networks are unable to cope well with TV audio bandwidth and help to prevent ‘grouped’ audio dropouts.

controlav
1 person likes this
  • controlav
    controlav
Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings