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Question

Trade up not working

  • November 23, 2019
  • 4 replies
  • 525 views

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Hi, I have several eligible devices. They are online and this is showing up on the my account page, but I don’t see any option for the trade up scheme to be applied to any of the products.

I am viewing the page on an iPhone 7plus if that makes any difference.

 

Can Someone assist?

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4 replies

ratty
  • 31402 replies
  • November 23, 2019

Eligible devices would be on the Trade-Up page of your account.


Stanley_4
  • Lead Maestro
  • 11223 replies
  • November 24, 2019

When you order a new Sonos device or combination deal the trade-up discount is applied during the ordering process. 


Forum|alt.badge.img+7
  • Author
  • Prodigy I
  • 153 replies
  • November 24, 2019

Thanks to you both. My devices just don’t show up. In any case, I think I will sell privately as I will likely get more for the items than the discount would have been!


Stanley_4
  • Lead Maestro
  • 11223 replies
  • November 25, 2019

It depends on what you buy, I picked up a couple 5.1 Beam setups and I think the credit was more than I paid for my ZP-80s 12 years ago.


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