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Why cant I use my device once an update is available

  • 20 November 2022
  • 6 replies
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Hi, have been using Sonos for 10+ years now… have a couple of devices and my Play:5 (or S5) has an update available but wont do it with error code 30 - have reset it, connected it to cable and all that stuff, it just wont update.

That is a stupid thing to begin with, but WHY ON EARTH cant I use it anymore? It worked JUST FINE until your damn apps found some update for it.

Is there any way to ignore/skip that update? How hard can it be to keep the device usable? Its so annoying that a software issue blocks perfectly good hardware from being used. And it not really a bug but seems to be more a stupid design decision.

Kind regards from sunny Norway,

Thomas

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Best answer by Jamie A 24 November 2022, 13:43

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Is this an S1 or S2 system?

I see you mentioned that you have already factory reset the device, aswell as cabling it, to your router. Does it then add back to your system whilst it’s status LED is flashing green, or do you get the error mentioned during the actual setup?.. if so, maybe try a different Ethernet cable/port and see if that might resolve it, otherwise it might be a hardware error, in which case it might be best to submit a system diagnostic (if you are able to see the speaker in the App) and note or post it’s reference back here and then contact/chat with the Sonos Support Staff via this LINK and see if they can see any issues with the device.

I don’t think that we can rule out hardware failure. It’s possible that the update process attempts to use a defective area of RAM that is not used during normal operation. It’s also possible that a future attempt will not stumble into this area.

Thanks for the responses... After it failed from both desktop and mobile app and with cable connected I checked my router app... Just to find one of the Sonos devices paused for some reason... Unpaused it and next attempt was a success... So good for now. But that still doesn't address the issue with devices being rendered not usable once a software update appears... 

Thanks for the responses... After it failed from both desktop and mobile app and with cable connected I checked my router app... Just to find one of the Sonos devices paused for some reason... Unpaused it and next attempt was a success... So good for now. But that still doesn't address the issue with devices being rendered not usable once a software update appears... 

Paused because of duplicate IP addressing perhaps? - what might assist here, is to add your Sonos product IP addresses to your routers DHCP reservation table, that’s assuming you haven’t done that already?

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Hi @thomaswo, welcome to the Sonos Community!

Update Error 30 occurs when a device tries to update but isn’t able to download the new firmware, usually caused by network settings blocking the update or speaker from accessing the updates. As you discovered, your Play:5 was paused in the network, which is why the error was appearing.

Regarding the speaker not being usable, this is because the update was triggered but not completed. As it’s in the middle of the update process, it would be unusable until that finishes to prevent any issues with your other Sonos devices. 

If you don’t want this to happen again, then you can turn off automatic updates on your system by going into your settings → system → system updates → then toggle automatic updates off, however I would recommend keeping the updates on and troubleshooting if any issue does arise. 

I hope this information helps!

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