Hi @Mandolinorian, welcome to the Sonos Community!

I’m sorry to hear you’re unable to set a new volume limit in the app. I’ve given this a test on my system and I’m able to adjust the volume limit on my Sonos One without it changing back, so I suspect this could be network related. 

Since the settings of your system are saved to your Sonos devices instead of the Sonos app, then any connection issue or interruption can prevent settings from changing, so I would also suggest power cycling your Router and iPhone to test since you’ve already power cycled your Sonos Amp.

I’d also make sure you’re running the latest Sonos app version before adjusting the volume limit and, if possible, try to set a volume limit with another device instead of your iPhone.

Please let me know if you’re able to set a volume limit after following the above and I hope this information helps!

Hi,

i just added a new Sonos amp 2024 to my system of 7 amps and gives me the same problem. Says all my amps are up to date and it’s the only one who has this problem.

Be sure to submit a diagnostic within 10 minutes of experiencing the issue.

I’m having the same issue, I submitted diagnostic *************. Tried to set the volume limit 10 seconds prior. 

Moderator edit: Diagnostics number recorded and removed

Same problem here! Diagnostic: **********

Fixed the problem with logging out, removing the app, installing it again and logging in!

Moderator edit: Diagnostics number recorded and removed

I had a similar experience to @phillipo6 when I followed his guidance on signing out and deleting the app.  The only minor difference was that when I opened the app it said 95 which is the volume limit I set before.  Not sure if the UX is caching data or not updating correctly.

Hi. I’m also having this problem. The volume limit has been set to 40% on my paired Play 1 and I can’t reset.

Hi @RichGale 

Thanks for bring this thread back to my attention!

Apologies - I forgot to update the thread with what we discovered.

So, back when it was reported, we were able to reproduce this issue in our own testing. We are investigating, but have no estimate for when fix might be put in place (I do suspect it will be soon, however).

I hope this helps.

Edit: Big thanks to those who supplied diagnostics - they were very helpful!

Also Here the same problem if I use the last update of the app on Android and I phone.

when I try to change the volume limits on the IPad it works fine.

since the update 3 of my Sonos Ones suddely went to 50% of volumelimit without me changing it.

one of Manu issues since the last big update. Pitty

Marc

Corry P:

 Would it be possible to add a message when a setting like EQ, Volume limit never make it to the speaker?

Hi @MoPac 

In theory, I suppose, though if the app had that information it would probably make more sense for it to just try again.

I think the aim will instead be that this simply does not happen in the first place.

I had the same problem, also other changes in settings, like loudness didn’t stick - however, turned out this only works if the iPhone (in my case) and the Sonos speakers are connected to the same Wi-Fi. I had the speakers to my 2.4 Wi-Fi and phone to 5 mhz wifi. When I connected the phone to 2.4, the Sonos app worked.

Might fix your problem too :-)

MLSWE:

 Sounds like your router is broadcasting two SSIDs: One 2.4GHz and one 5GHz.  Are you allowed to give the same SSID & password?  I had that network condition a few years back and as I remember I could have the phone connected to 2.4 an a renderer connected to 5 and it worked.