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Enthusiast II
March 28, 2023
Answered

Volume levels too high after 15.2 update

Good evening,

 

My system updated to 15.2 today and following this update, all of my speakers’ volumes are easily double what they were before. 
 

I run one of my Play 1’s at volume 4 at night and have done for years, but volume 4 is now way too loud and even setting it to 1 is very loud. 
 

I have 2x Play 1’s, 1x Play 3 and the latest Five and it’s the same on all of them. 
 

I’ve had to set a volume limit of 50% on each speaker but now all of my volume references for me and my family are all over the place which is incredibly annoying. 
 

Any ideas?

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Corry P
Corry PAnswer
Sonos Staff
August 23, 2023

Hi @Tom_69 et al

Thank you @Tom_69  for bringing it to our attention that we did not yet update this thread - this was an error on our part, and apologies for the lateness.

With the advent of spatial audio from Apple Music becoming available to play on Sonos devices, Apple expressed an interest in actioning a change due to the volumes of stereo tracks being inconsistent with each other and with tracks from other music providers. In line with this, and with long-standing requests from our customers to apply volume normalisation to tracks, we have added to our speakers a response to the normalisation figures provided.

The current behaviour of the sound volume is intentional and by design. Due to the way we now utilise volume normalisation metadata from Apple Music in update 15.2, average loudness is now better aligned between different tracks. Some stereo tracks may appear louder than before and some stereo tracks may appear quieter as a result, but as I said this is expected behaviour.

Knowledge of these changes were not widely distributed internally, hence the reason why we raised this as a possible "bug" on the basis of everyone's experience on this thread. We aim to improve this in the future to minimise the chance of this sort of misunderstanding happening again.

I understand this is not ideal for everyone, and as such I have internally raised as a feature request the option to disable this normalisation process at will from within the Sonos app.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

170 replies

Lyricist III
April 26, 2023

On monday I will order 3 Apple HomePod and start lleaving Sonos. I dont see any other solution if Sonos dont see the problem. Anyone who have better suggestions on speakers?

Trending Lyricist I
April 26, 2023

On monday I will order 3 Apple HomePod and start lleaving Sonos. I dont see any other solution if Sonos dont see the problem. Anyone who have better suggestions on speakers?

I’m new to Sonos and very much an Apple fan, having multiple products over the years.  Undoubtedly the Era 300s are far superior to Homepods.  I have two black second generation Homepods just two months old if you’re serious about buying some.  Also got an older White original model.

Lyricist III
April 26, 2023

On monday I will order 3 Apple HomePod and start lleaving Sonos. I dont see any other solution if Sonos dont see the problem. Anyone who have better suggestions on speakers?

I’m new to Sonos and very much an Apple fan, having multiple products over the years.  Undoubtedly the Era 300s are far superior to Homepods.  I have two black second generation Homepods just two months old if you’re serious about buying some.  Also got an older White original model.

I cannot buy another Sonos-product when I have to leave Sonos. Thanks for the offer but I want white.🤗

Lyricist III
May 2, 2023

Talked to the support just now. They are aware of the problem now and they are working on a solution whithout any time for when its done.

Lyricist I
May 4, 2023

i’m generally a big supporter of Sonos...this is an unacceptable mistake by them.  i have 8 Sonos speakers in the house.  there are now useless (no hyperbole) for dinner music, work music or morning yoga all of which cover around 85% of my use case.  Fix this and notify users ASAP.

User199227
Lyricist III
May 15, 2023

How has this not been fixed yet?  It’s been a month and I’m still having the same issue.  My Sonos speakers that I’ve always used for background music when I have friends over are all but worthless now.  Volume at level 1 is still WAY too high on many songs, but is just fine on others.  Absolutely ridiculous that this has gone on as long as it has for a system that I’ve spend multiple thousands of dollars building.  Starting to think about jumping ship and going with another system entirely.  

Airgetlam
May 15, 2023

It’s entirely possible that this isn’t a Sonos issue to ‘fix’, since it’s not equally affecting all services. It may be that Sonos has passed on the information to Apple, who needs to make an adjustment on their servers, and Sonos can’t force them into assigning an engineer to do so. 

Bruce
Tom_69Author
Enthusiast II
May 17, 2023

Absolutely ridiculous that this isn’t fixed yet. Still can’t use my speakers properly due to this issue. 

Tom_69Author
Enthusiast II
May 25, 2023

Still isn’t fixed in update 15.4. Absolutely ridiculous. 

Lyricist II
June 5, 2023

I was going to upgrade my speakers but If this isn’t fixed soon I will have to seriously consider an alternative to Sonos!