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Fran D
Contributor I
February 15, 2022
Answered

using upgraded speakers

I upgraded two Series 5 speakers, that were both suitable for Sonos App 2.0. Thinking I now have 4 speakers that can all work on the new operating system. However, the two older series 5 speakers cannot be added to the same network anymore? Tried factory resets (after which they are visible to the app, but warning appears: 'they may not show up in your system, just unplug and plug back in', but never actually show up in my system. 

Sonos upgrade program states you can continue to use the upgraded speakers, but can they be used in the same network as the new speakers? I have not be able to add them to the system… What am I doing wrong?

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Fran DAnswer
Contributor I
February 17, 2022

Great news!

Plugging one old PLay:5 speaker into my home network via wire, leaving it in for a while, made both Play:5 speakers visible to the Sonos system after a bit. After a little while, I removed the cable, and they remained visible though wifi in the Sonos system list.

However, I later relaised that I could not play on the old speakers, whilst playing on the new ones at the same time. I solved this by leaving one of the speakers connected by cable to mynetwork. Luckily no big deal as the house has several network sockets (but not overywhere, which is why I bought the wireless speakers in the first place). I think this is also what Ratty’s link to the Ruckus website suggested, leaving one speaker wired up, solved my problem. 

Very happy with all the excellent suggestions I received on this platform, great stuff!! Truly. 

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Fran DAuthor
Contributor I
February 15, 2022

OK, S1 uninstalled on my phone.

factory reset performed on both Play:5’s yesterday. got the correct orange/white, and than green lights on both speakers. Added them in S2, seemed to work, until the very end, when I got message “..has been added, but may not be visible in your list, unplug/replug". But they never became visible in the list, not even after unplug/replug to electricity. I even renamed the (new) Fives that were visible to ensure there were no name overlaps that might be causing the problem, to no avail.

Now that S1 is uninstalled, I will redo the factory reset and try to add them again tonight.

As for Sonos account: In my sonos account the two Play5 speakers that I used for the upgrade are no longer visible.

Fran DAuthor
Contributor I
February 16, 2022

Sit rep:

uninstalled S1, factory reset both Play5s 

used S2 to add product

  • it finds the Play:5 
  • I select ‘Add’,
  • "to continue let's connect your mobile device to your Play:5's temporary network: Sonos-Aw0BBwAC...” choose Continue
  • following that the Play:5 connects to hy home network ‘Connecting to PLay:5 to <homenetworkname>”. This takes about 4-5 minutes...
  • “Your Play:5 has been addedm but may not appeat...unplug...to finish setup from the system app”
  • following that, the Play:5 is nowhere to be found.

I tried conecting the two Play:5 directly to my network with a cable. Now each one shows up in my system list, after I have used the ‘Add” functionality. When adding them, they show both as 'this Play:5 is not registered”. After registering, it is in the list and plays music. Once the network cable is removed, neither speaker shows up in the list anymore.

ratty
ratty
February 16, 2022

Can you think of anything which would prevent the speakers connecting to your WiFi? MAC address filtering perhaps?

Fran DAuthor
Contributor I
February 16, 2022

everything was working fine, until I activated the two new speakers. After that, it appears as if the new speakers took over, and the old play:5 speakers were disabled. The new ones work fine (as do the old play 1 speakers, that were not ‘upgraded’. Can the upgrade have resulted in the old two speakers being disabled somehow in favor of the newly activated speakers?

 

ratty
ratty
February 16, 2022

Can the upgrade have resulted in the old two speakers being disabled somehow in favor of the newly activated speakers?

No. And they work when wired. Something else is amiss.

    Mr. T
    Mr. T
    February 16, 2022

    @Fran D - Which router are you using and have you rebooted your router to see if that makes any difference? I presume Sonos is setup on the 2.4HGz band rather than 5GHz as you have Play:1s, but please confirm this is the case.

    Also take a look at Supported Wi-Fi modes and security standards to see if anything there stands out as to why your Play:5s can’t connect wirelessly.

     

    Fran DAuthor
    Contributor I
    February 16, 2022

    Many thanks to all for your suggestions. I will reboot the router tonight when I get home. There have been no changes in the wifi system: one moment the speakers worked, the next (after installing and adding two new speakers) is was no longer possible to see or add them to the Sonos system...

    Fran DAuthor
    Contributor I
    February 16, 2022

    i can indeed confirm 2.4HGz band

     

    John B
    February 16, 2022

    If you wire just one of the 'original' P:5s, is the other original P:5 visible when still wireless? Give the system a few minutes to reconfigure before you check. 

    Do you have a simple network with just a router, or a mesh, access points etc?

    Fran DAuthor
    Contributor I
    February 16, 2022

    big house, big WIFI system with modern Ruckus access points.

    I will connect one P:5 with a wire, and see if the other -wifi based- (also) becomes visible.

    Will report back ...

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