Contributor I

Answered

Update failed, error 1066

35 replies
6537 views

Hello everyone,

I've been experiencing an error on my system for a few weeks now. The error is called error 1.066. I don't know how to fix it.

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Corry PAnswer

Sonos Staff

Hi @Stegrid90

Thanks for the diagnostics - I have forwarded them to the engineer that requested them.

Hi @kevkev

Thanks! However, it seems as though you have reset your entire Sonos system since sending the diagnostics, and they are no longer relevant as a result. They were also submitted at a time when you could not connect to your system, so there was no information there anyway.

I can also see that your speakers are currently offline!

I recommend you get in touch with our technical support team, who will be happy to resolve these connection issues for you.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

M

MJB6272

Lyricist III

@MJB6272

Did you try updating from the Mac or Windows app? Or just your phone?

Tried both the iOS phone app and the Mac OS app. Tech had me download the app for Mac OS as part of their initial troubleshooting, but that didn’t save the day. So then they had to do it from their end. He said there is nothing I could have done on my own.

B

BlizzzardBlade

Lyricist I

I don‘t know if it works for you, but I had the same issue, did all the things sonos recommends eg. Wifi off, system off, app off etc. I was playing around and just turned off the automatic updates, then tested for new updates and after it told me „everything is up to date“ I tried it again to add my sub gen 3 and it worked. Try it!

A

Avantus

Lyricist I

Having the same issue. Beam Gen 2, and a pair of Era 100’s (for a week) and the Era’s are shot with 1066. Just came off with support and can’t even submit a diagnostics report as even that won’t work. $1,500 later and sitting with plastic garbage.

This is the most pathetic system that I wish I never laid my eyes on.

Airgetlam

Not much information to guess, but a few suggestions, at least based on the assumption that the two Era 100s are set up as surround speakers.

First, make sure you’re not running any port blocking software, such as work profiles, VPNs or virus protection. Next, temporarily wire your Beam with an Ethernet cable to your router. Make sure that the radio/wifi is turned on on both the Beam and the Era 100s.

Next, reboot everything, including your router. Turn off any ‘extenders’ you may be running. Using a mobile device (phone/tablet), run the controller and do the update. Report back if it continues to fail. It would be helpful if you can provide us as much information as possible, we don’t have access to any of your data via diagnostics, or a customer database.

We’re happy to help, if we can, but we’ll need a lot more data to build a mental version of your system, in order to help figure things out.

Bruce

R

Rhonny

Prodigy III

@Avantus

Try my suggestion above, updating using the desktop app for Windows or Mac. That very often helps your issue.

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