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Unreliable Sonos connection, bad sound balance, the list goes on

  • August 16, 2024
  • 3 replies
  • 121 views
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Why do my Sonos One and Sonos One SL drop connections all the time?

Why is the sound muffled and the EQ so weird so often?

Why does the Spotify function in the Sonos App not play—like ever?

Why does Spotify only find the Sonos speakers maybe 30% of the time?

Why did it take four attempts to even log on to this community to so much as ask these questions?

These problems have dragged on for years! As a result I don’t have the music I’d love in my life nearly as much as I’d like. I invested in Sonos thinking it was high quality. It has been years of frustration and disappointment. How dare you put a product into market that’s this completely broken!!!! And on such a consistently bad basis! 

 

 

Best answer by nik9669a

Like many contributors on the forums, I get no payment, nor any other form of reward or benefit, from Sonos or anyone else. The Sonos staff who do comment on threads are clearly identified. 
 

Nor was I intending to “impugn the honesty of your users” (which as already clarified are not my users) in my comment. I just find it astonishing that you’ve put up with years of issues and never sought help in the forums before now. 
 

Since you’ve said you just wanted to vent, not ask for help, I’ll leave you to it. When I had issues, years ago, I came on here and asked for assistance. Since implementing the suggestions given, I’ve had a stable, reliable system for many years.  You do have my sympathy, and I hope you get lucky soon with sorting your system. 

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3 replies

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  • nik9669a
  • Senior Virtuoso
  • 5586 replies
  • August 16, 2024
PaulFord wrote:

Why do my Sonos One and Sonos One SL drop connections all the time?

Why is the sound muffled and the EQ so weird so often?

Why does the Spotify function in the Sonos App not play—like ever?

Why does Spotify only find the Sonos speakers maybe 30% of the time?

Why did it take four attempts to even log on to this community to so much as ask these questions?

These problems have dragged on for years! As a result I don’t have the music I’d love in my life nearly as much as I’d like. I invested in Sonos thinking it was high quality. It has been years of frustration and disappointment. How dare you put a product into market that’s this completely broken!!!! And on such a consistently bad basis! 

 

 

Wow! “Years of frustration and disappointment” but you’ve only just joined these user forums. And I’m not sure if you’re asking for help to try to resolve your years of frustration, or whether you just wish to vent?
 

There are certainly things we could suggest, if you’re interested, but it would be helpful if you describe your wifi and router setup, and what you’ve tried so far to improve matters.

 

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    Rhonny
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  • PaulFord
  • Author
  • Contributor I
  • 3 replies
  • August 16, 2024

Thanks @nik9669a. I just wanted To vent and see if folks commiserated with me. I’ll be contacting actual support today as I’ve done many times over the years but issues keep happening. That’s the “years of frustration” I was referring to. If you work for Sonos, I suggest that you try not to appear to impugn the honesty of your users. It felt insulting to me. Out of curiosity, BTW, Does Sonos pay you?

Last night was the umpteenth time that I have tried to turn on my Sonos speakers and found some issue with connection or sound, quality, etc. Just wanted to share a favorite song with my wife and son and it turned into a 20-minute struggle (as it usually does). 
 

I suppose by contacting the community, I was looking for a community that would, as I say commisserate and validate my experience, which even the Sonos CEO says kinda sucks (in more than one apology note over the years that I’ve been a customer.)

 

https://www.sonos.com/en-us/blog/a-letter-from-our-ceo

https://www.theverge.com/2024/7/25/24206203/sonos-ceo-apology-redesigned-app-controversy

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  • nik9669a
  • Senior Virtuoso
  • 5586 replies
  • Answer
  • August 16, 2024

Like many contributors on the forums, I get no payment, nor any other form of reward or benefit, from Sonos or anyone else. The Sonos staff who do comment on threads are clearly identified. 
 

Nor was I intending to “impugn the honesty of your users” (which as already clarified are not my users) in my comment. I just find it astonishing that you’ve put up with years of issues and never sought help in the forums before now. 
 

Since you’ve said you just wanted to vent, not ask for help, I’ll leave you to it. When I had issues, years ago, I came on here and asked for assistance. Since implementing the suggestions given, I’ve had a stable, reliable system for many years.  You do have my sympathy, and I hope you get lucky soon with sorting your system. 

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