unable to register Era 100

13 replies
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Go to register, input email, and get to the press the buttons on the top, which is where everything stops.

Any help?

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Jamie AAnswer

Sonos Staff

Hi @Masterson's, welcome to the Sonos Community!

I’d recommend rebooting your router and your phone by powering them off for around 30 seconds to a minute. This will refresh the connection between these devices and can help with the issue you’re experiencing.

After you’re performed a reboot, please attempt to setup your Era 100 again.

I hope this helps!

Show previous replies

Airgetlam

You may want to call Sonos Support directly to discuss it. It’s liable to be something simple.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

M

marlowe55

Lyricist I

I figured out that the app wasn’t connecting because I had a VPN on my phone. Shut that off and was able to do setup. Maybe add a note about VPN in the app error message? Would have saved me a couple of hours...

T

tobyr66

Lyricist I

I can confirm that when i turned off VPN on my phone, i was able to install the speakers with minimal issues. Thank you.

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