"Unable to connect to Sonos Fix It "

Count me in as well as a new user with this problem. Been using Sonos for years, and now all of a sudden in the last few weeks all I get is ‘Unable to Connect to Sonos’, both from the iPad app and the Android app. When it first happened, I didn’t use my Sonos system for a couple weeks. Finally followed the troubleshooting, and the restarting WIFI/router (my unit is an XFinity all-in-one) did the trick. I have had to do it basically every other day for the last week. Now today, that trick isn’t working either. 

Why does everything else on wifi work fine: Google Home, Google Home Hub, iPad, Android phone, laptop, Chromecasts...but not god d*** Sonos. I am so tired of this product.

Moderator Note: Modified in accordance with the community guidelines.

The S1 gift from Sonos is 1st Gen components cannot stream a music library via WiFi without crashing the network entirely.  Those components need to be hardwired.  Part of the plan to get everyone eventually to upgrade to S2 components

Adding to this. Unchanged wifi network, everything working fine. For the past few months at least same issue.  Using the Sonos P1 app on iOS “Unable to connect to Sonos”. Strangely in Settings, the sections for Account, System and Services & Voice are all greyed out. None of the normal troubleshooting techniques has worked. I have connect the devices to my router with Ethernet and none of them are showing up. This really seems to be a major bug after years of reliable service. 

Same problem here. Switched from S1 to S2 and spotify did not work anymore when trying to play a song. Nothing helps, reauthorizing, remove/add service, restarting everything etc. This must be a bug of S2, because directly after updating it stopped working. This can’t be a problem with the WLAN, Bands, ect.

Here my confirmation number of a the diagnostic report, if sonos is really interessted in solving this problem: 150945804.

Hi @j.a.z.

Welcome, thank you for reaching out to Sonos Community.

Sorry for the inconvenience but can you try to submit another diagnostic report the first one doesn't seem to be working properly.

IIf you need help with any other information, please be sure to let us know.

I had exact same problem. Turns out that I had a VPN installed on my phone (Hola). Uninstalling it fixed the problem. 

Same here. I upgraded to S2 and I get a constant error “Cannot connect to Sonos. Learn More.” but the possible solutions don’t work! I can’t even check the network settings in the S2 app because it just constantly says “Loading” and never actually loads.

I’ve been dealing with this massive frustration since the move to S2. Some times the app works fine, but most of the time I get the error message. My network has not changed and there should be no reason for this to continue happening. 
 

Diagnostic report submitted: 1955911001

Any update on this? My three Sonos devices have basically been sitting unused and inaccessible for weeks now. This is absurd. I have reset each device several times, and tried connecting via S1 controller and it can’t find any Sonos on my network, when the devices are hooked up directly to my router.