"Unable to connect to Sonos Fix It "

Me either,Today's morning I can't use SONOS
And my iphone spotify cannot connect to SONOS 
"Unable to connect to Sonos Fix It "
but airplay is working
I restart my wi-fi and all SONOS device,but still same problem
Thank you

I would start a new thread with your issue.

But sounds like entire system is working except Spotify Connect from your iphone.   Have you restarted your iphone.

Thank you Chris!

You helped me resolve the problem. 

One of my players was connected to my router, and had been for months, because of a previous connection problem. 

Upon your suggestion, I disconnected the ethernet cable, reset the Sonos app, and reconnected the player via ethernet ... connection problem solved. 

Thank you, 

Alan 

Sonos has posted a music services status notice regarding connection issues with Spotify, on support.sonos.com 

Recent updates to this notice indicate that Sonos is working with Spotify to resolve this issue. 

They’ve fixed it!  Thank you!

Only in the last month have I had a consistent problem with Sonos connect to my Wifi-----I keep getting “unable to connect to Sonos fix it.” Never got this before….now every evening when I try to play music I get that notification and have to turn my phone on and off once or twice or three times until it finally connects. What is wrong??

The Iphone is connected to my Wifi so I know it’s working okay.

Thank You

Bill

Bill,

It may be the connection between the speakers and your router that’s the issue, not the connection between your phone and the router. I’d recommend starting with a simple network refresh.

Unplug all of your Sonos devices from power. Reboot your router. Once the router comes back up, plug back in your Sonos devices, and give them a minute or two to boot back up, and then test. See if that helps. 

If it doesn’t, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this issue, and contact Sonos Support to discuss it. 

I usually suggest the phone folks, they have more tools available, and are available Monday through Friday during business hours. Twitter support folks are available 24/7.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. 

Thank you---------

I have the Sonos one plugged into an outlet in my kitchen. Each evening we unplug it and go outside to our Tiki Hut where I replug it back in. I wait until the light stops blinking and it connects and then I try to go into the Sonos app and connect with Amazon music---this is when I have the issue----never had it before until recently, The Iphone shows no issue and it shows being on the Wifi network-----Turning off and on the Iphone finally allows it to connect and play music. 

Bill

That sounds like it could certainly be wifi interference from an outside source, like a neighbor with a new router using the same channel, or some such.

But I’d still do the process I outlined. It’s possible that your router is holding on to a bad IP address for the Sonos, since you’re not rebooting it while the Sonos is unplugged. If that’s the case, the Sonos would just reconnect to the “bad” IP address when you plugged it back in.