Trying to set up a new Symfonisk to an existing network, and it won't finalize the connection. Any ideas or suggestions?

I’m having the exact same issue and I’ve been on hold with support for going on 25 minutes and I called at 9:00am EST when their lines opened. I will be very surprised if someone actually talks to me. I bought this speaker a week ago and still can’t use it. This is some of the worst customer service I have ever experienced. 

Still no luck on my end either. Have gone through all shared solutions, though nothing new. Reset, Ethernet, adjusting my routers settings for static IP (though not sure if that will help, just something I saw in a similar post here). Sonos software is inexcusable for this.

I updated the firmware the other day and one of my Symfonisk lamps disappeared. I turned that one off at the wall, waited 10 secs, turned it back on and waited. It flashed and flashed for ages. But after a good few minutes it connected. No idea why it disappeared and then reconnected (after a long wait) but it did.

So if you have been through the connection process, I wonder if an off-and-on again, and then a patient wait for ten mins, might provide its own solution…?

Haven’t been able connect yet. I get all the way through the process, audio… chimes.. Finalizing… then it fails every time. Then try the manual ‘adding’ of the device code found on bottom, but also receives an error. Trying with an ethernet cable, same issues as that seemed to add no benefit. 

I’ve left it unplugged for the past 2 days, and saw an app update this morning, so another quick try and same thing. 

I just got off the phone with support. Was on hold for almost 50 minutes and 45 minutes of troubleshooting later they could not provide a solution, and they would not admit that this was a problem with the product or the new app. I tried every possible solution including an ethernet connection, and they said it was likely that my router or ethernet cable was the issue. When I told them I was able to connect an older Sonos speaker just fine but the Symfonisk won’t set up in the app, they didn’t have an explanation for how that is possible. It sounds like they’re ignoring this issue and won’t take any responsibility for it. I felt like I was talking to someone who was told to deny responsibility no matter what since they refused to say this was an issue with the device or from their new app when it’s extremely likely one of those is the issue here.

This doesn’t give me much hope, but about what I would expect from this at this point. Did they by chance highlight what about the router would be the issue? Im curious as I have a lot of control over mine and just need to see what I would need to focus on.

I think we are all in the same boat until they fix the app 😐

Yep! Just been on to support myself and they couldn’t help at all. I’ve tried EVERYTHING I can think of at this point.
 

What an utter farce.

I really think IKEA should at least come out at this point and say they’re not selling the Symfonisk speakers to consumers until this has been resolved by Sonos.

Sounds like you’re exactly in the same boat as I am, which although frustrating is at least heartening to know that others share this problem at the moment.

Yes, as its unfortunately Ikea who will have to give the refund.