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ChambreNoire
Contributor I
December 5, 2021
Answered

Trouble Configuring Play 5 (2nd Gen) over Wifi

Hi,

I’m trying to setup my Play5 (2ndG) after a while not using it - it worked fine the last time I used it but I have reset my wifi password etc since so I decided to start from scratch. 

  • Factory reset the Play 5
  • Latest version of IOS on my iPad
  • Reset the Sonos App (v2)

My attempt goes as follows

  • The Play 5 is flashing green
  • Open the Sonos App, accept License conditions etc. Login the Sonos
  • The app immediately finds the Play 5, I click ‘Add’
  • “Getting Play 5 ready”...
  • Goto Accessories setup to connect
  • “Preparing” “Gathering info about your network”
  • Shows my the network and the accessory name “Sonos Play 5” so I hit next
  • “Setting up accessory to join NETWORK”…
  • “Waiting for Sonos Play 5 Black”…
  • (Still flashing green)
  • “An unexpected error occurred try again”

Trying again results in exactly the same and this all happens in exactly the same way when using my iPhone instead of the iPad.

Any ideas?

Cheers

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ChambreNoireAnswer
Contributor I
December 6, 2021

Figured it out in the end. It turns out the wrong MAC address was whitelisted - which is really weird, maybe I made a mistake whilst typing them out during the last router reset.

Oh well, it’s working fine now. Thanks for all the suggestions!

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ratty
ratty
December 6, 2021

You’re filtering by MAC address?! Forget it. It’s of precisely zero use as a security measure. 

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