I have had two Sonos One SL speakers for ages that work fine. Today I tried to connect a new third Sonos One SL speaker. I did the updates etc but it says this error for the new speaker: "Incompatible Software Versions. The version of the app you're using isn't compatible with your Sonos system, so some settings have been disabled".
Please can someone tell me a simple and quick fix for this please. Thank you
Best answer by ZoeZoe
View originalAre you using the S1 or S2 version of the app? What release? Are your current speakers up-to-date for software releases? Can you try connecting the new speaker by Ethernet cable whilst you set it up?
The app info is: Version: 16.1 Sonos OS: S2
The two already installed speakers say WM: 1
But the new speaker says WM:0
It says all three speakers are connected.
Everything is supposedly up to date.
I don't know how to connect via ethernet cable?
Unplug and then restart all speakers.
Then, go to Settings/System and scroll down to System Updates. Click Check for updates and see if anything does need an update.
Since all 3 speakers are seen by the app, try playing music to each of them.
I uninstalled the new speaker, then tried to add it through the Sonos 1 Controller. It then told me to do it via the Sonos S2 app and it connected finally. Thank you for trying to help :-) All three are working now
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