Contributor I

Answered

“there was a problem, checking for updates”

7 replies
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What does the below mean?I need to run an update according to the app and I can’t get access to the app until the software is updated.

“There was a problem checking for updates”

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Pools-3015Answer

Prodigy I

What does the below mean?I need to run an update according to the app and I can’t get access to the app until the software is updated.

“There was a problem checking for updates”

When there are issues updating there is an error code associated, that you can find an explanation and solution for here:

https://support.sonos.com/en-us/topic/update-issues

Find your code and follow the instructions.

Hope this helps.

UKMedia

Are you able to temporarily connect your Sonos One to your router via an ethernet cable to retry the update?

Remember: Sometimes Red Wine helps :)

Pools-3015Answer

Prodigy I

What does the below mean?I need to run an update according to the app and I can’t get access to the app until the software is updated.

“There was a problem checking for updates”

When there are issues updating there is an error code associated, that you can find an explanation and solution for here:

https://support.sonos.com/en-us/topic/update-issues

Find your code and follow the instructions.

Hope this helps.

A

AATU

Contributor I

@Pools-3015 Could you please advise where is there an error code on this screen?

And when “more information” is clicked:

A

AATU

Contributor I

What I find astonishing is the step to “Reboot your Sonos products”...how am I supposed to check that the products show up in the app when I am unable to access the app due to the update isssue.

Who is responsible for this product?! This must be a joke. 🤣

Pools-3015

Prodigy I

Have you tried the update using the app on another device? Download the Windows or Mac app from the Sonos download page.

Have you tried plugging a main speaker into your main router/network? Sometimes WiFi interference can cause this.

Have you tried resetting the app on your phone? Restarting your phone?

A

AATU

Contributor I

Yes, tried all that.
One cant but wonder why all these errors are looked from router, phone, wifi, ethernet cables etc and not from the only thing that keeps failing all time: the sonos products.

Everything else (wifi, smart tv, phone, smart lights) works perfectly. But as soon as I try to do something that involves Sonos products I start getting error messages. I mean these kind of connections between speakers and wifi isnt exactly high tech in 2025.
Why can’t these elementary it-issues be fixed? Like ”check your network connection and try again later” 😂

Pools-3015

Prodigy I

I am a little old fashioned when it comes to networking and having most devices that have a network port hardwired to my network. I leave WiFi for the devices that NEED WiFi, which are mostly mobile devices.

Long before the new app when I had a Playbar with a Sub and Play1s as surrounds, I had the Playbar hardwired with Ethernet. The Sub and surrounds wirelessly connected to the Playbar. Other Sonos devices, Play 5, Connectx 2 and a ZP100 hardwired without issues.

Fast forward to last year and the new app release. I began with a single device that worked well. I did have a few minutes where the volume lagged. But it cleared up after an app reset. I never lost my local library, but did/do miss some functionality with the old app. Is it enough to make me rant.. no it too minor.

I was already on the S2 app because I replaced the Playbar with an Arc in 2023, but still had the Sub and surrounds connected wirelessly to the soundbar.

After all the noise on here and other communities, I decided to purchase a used Five and connect it wirelessly to my Sonos system. Still no issues besides the missing functions. I then purchased a pair of Era 100 to replace the Play 1 surrounds. Both new products to my system updated and work normally.

I know many users are unable to hardwire a single device, but there is a huge benefit to it IMO. WiFi interference is the main reason.

Sonos does have a support site that suggest a good network with no extenders or powerline adapters. VPNs are being used everywhere and can also cause issues. I have a UniFi network with a single AP for my home and one for my backyard and pool area.

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