System became totally unstable after the last update

11 replies
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I have a fairly complex system (8 speakers, 2 subs, 3 ports) using a dedicate Boost network that has become a nightmare since the recent update. I have had it for several years and while sometimes some updates are touch and go, it has been mainly very stable. But since the last software update, I have zones constantly coming in and out, sometimes the entire zone, sometimes just the sub and all of it randomly. I have tried resetting the Boost. I have tried unplugging all the speakers and plugging them again. Nothing really works. Nightmare. I hope a fix is coming soon

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Corry PAnswer

Sonos Staff

Hi @Frenchracer

Thanks for your post!

If none of the excellent advice above helps, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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M

MarkTB

Lyricist I

Hi @Frenchracer

Thanks for your post!

If none of the excellent advice above helps, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

Can Technical Support just fix this app so thousands of people aren’t waiting for an hour or more on hold, trying to speak to someone who can’t help them anyway? Why not just fix the mistake Sonos has made? Would that not be the simpler solution?

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