Symfonisk shelf keeps loosing connection with wifi

14 replies
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Hi all
My new symfonisk shelf keeps loosing connection with wifi. I have rebooted and disconnected from power all I could. Non of my other sonos' ever had this problem and still don't. Should I take the the symfonisk back to Ikea?
Thanks for support.
mazi

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maziAnswer

Contributor I

Will try this, thanks Smilja.

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maziAuthor

Contributor I

@Smilja: It seems to work, thanks! 😃

J

Jonnna

Lyricist I

I had similar issues with my Ikea Symfonisk Bookshelf speaker. Everything worked fine until i connected the Ikea speaker to my Sonos system. After that things became unstable, speakers dropping out and in and disappearing from the room list, slow response in volume setting and track-change etc.

I tried the “turn off everything and start one by one” routine, but that didn’t help. But after i changed Wifi-channel om my router from channel 6 to channel 1 (sonos is on 11, so it should’nt be a problem in the first place) everything has been rock stable for the last few days.

My theory is that the Ikea-speakers are more sensitive to Wifi/channel-interference than regular Sonos products,.

T

Tommaso777

Contributor I

I had similar issues with my Ikea Symfonisk Bookshelf speaker. Everything worked fine until i connected the Ikea speaker to my Sonos system. After that things became unstable, speakers dropping out and in and disappearing from the room list, slow response in volume setting and track-change etc.

I tried the “turn off everything and start one by one” routine, but that didn’t help. But after i changed Wifi-channel om my router from channel 6 to channel 1 (sonos is on 11, so it should’nt be a problem in the first place) everything has been rock stable for the last few days.

My theory is that the Ikea-speakers are more sensitive to Wifi/channel-interference than regular Sonos products,.

I think I have a similar issue. Can you please tell me exactly what I need to do? Please I’m going crazy these days!

J

Jonnna

Lyricist I

The easiest thing to try is changing the Sonos Wifi Channel in the Sonos app as described here:

https://support.sonos.com/s/article/1219?language=en_US#Standard

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