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mazi
Contributor I
August 25, 2019
Answered

Symfonisk shelf keeps loosing connection with wifi

Hi all
My new symfonisk shelf keeps loosing connection with wifi. I have rebooted and disconnected from power all I could. Non of my other sonos' ever had this problem and still don't. Should I take the the symfonisk back to Ikea?
Thanks for support.
mazi
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    mazi
    maziAnswer
    Contributor I
    August 25, 2019
    Will try this, thanks Smilja.

    14 replies

    Airgetlam
    August 25, 2019
    Before considering returning the device, try placing it in a different location, and testing it. It’s possible that the current location has some issues with wifi interference. That might be a good way to test that. You can read through that FAQ for other potential reasons why the speaker is disconnecting, too.
    Bruce
    mazi
    maziAuthor
    Contributor I
    August 25, 2019
    Thanks Bruce
    I have placed it in different locations, rooms and places. It seem that it only remains stable when it's like 3, 4 meters from the wifi router/sonos bridge.
    Airgetlam
    August 25, 2019
    That's a pretty good indication that you've got a substantial amount of wifi interference affecting your system.

    There's a lot of options in that link that might help you. Or, if you prefer, you could contact Sonos Support to discuss it.

    I suggest the phone folks, they have more tools available because they're on the phone with you, but they are only available Monday through Friday during business hours. Both the Twitter and Facebook support folks are available 24/7.
    Bruce
    mazi
    maziAuthor
    Contributor I
    August 25, 2019
    So how would you explain that there is absolutely no problem/wifi interference with all my other sonos speakers?
    Airgetlam
    August 25, 2019
    Each device might have differently build antenna sensitivity, and not be as affected by this wifi interference as the one built in to the IKEA device?
    Bruce
    mazi
    maziAuthor
    Contributor I
    August 25, 2019
    ... that’s what I thought too 😉
    Airgetlam
    August 25, 2019
    I've got no information one way or the other as to the sensitivity of these devices. But it's the only logical thing that explains what you're experiencing. Or possibly that there's something broken inside that particular device that's causing issues. Perhaps try taking it back to IKEA for a replacement? Or simply wire it to your router?

    I'm confident that Sonos didn't actually design these devices, nor build them. I would expect that they sold parts to IKEA's company that incorporates these into these devices. I suppose it's possible that Sonos did have some input into the design, but I doubt that they manufacture the entire device.
    Bruce
    mazi
    maziAuthor
    Contributor I
    August 25, 2019
    Thanks Bruce!
    Smilja
    August 25, 2019
    @mazi, in my case it took initially about 20 min. for the SonosNet to adjust itself to the Symfonisk lamp. So try the following: Reboot router --> Sonos Bridge --> all other Sonos units, wait about 20 min., then start playback and see if Sonos is still cutting out.
    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    mazi
    maziAuthorAnswer
    Contributor I
    August 25, 2019
    Will try this, thanks Smilja.