Contributor I

Answered

sub wont flash green

7 replies
1774 views

My sub needed to be reset after moving. The factory reset is not working. It flashes orange but never turns green. How can I add it to my system ?

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AirgetlamAnswer

Why does the Sub need to be factory reset? You should be able to temporarily connect it to your router with an Ethernet cable, get the new data about your network to it, and have it bonded to whichever ‘Sonos room’ it was before. There are instructions in the new router - installation instructions FAQ.

If you feel you must reset it, the instructions are in the factory reset FAQ.

Bruce

AirgetlamAnswer

Why does the Sub need to be factory reset? You should be able to temporarily connect it to your router with an Ethernet cable, get the new data about your network to it, and have it bonded to whichever ‘Sonos room’ it was before. There are instructions in the new router - installation instructions FAQ.

If you feel you must reset it, the instructions are in the factory reset FAQ.

Bruce

B

Ben in TaiwanAuthor

Contributor I

Thanks . I will try the Ethernet cable. I “reset “ it because that was what the Sonos app suggested I don’t the item could not be found. Problem is it is supposed to flash green after the reset but it is not happening.

Stanley_4

Grand Maestro

Really sounds like a connection issue.

https://support.sonos.com/en-us/article/sonos-led-lights

B

Ben in TaiwanAuthor

Contributor I

I was able to get it to flash green using Ethernet cable . However the system would not “find it” and I could only view it if I set up new system . I am ready to through it out the window

Stanley_4

Grand Maestro

Is the Ethernet on the same LAN as the other Sonos?

If they are on the same one you should be able to use the Add option in the controller to hookit to your desired Room.

B

Ben in TaiwanAuthor

Contributor I

When I try to add it to living room it says it can not be found. If I try and set up new system, it can find it.

Corry P

Sonos Staff

Hi @Ben in Taiwan

Welcome to the Sonos Community!

Sorry to hear of the issue you’ve been having - it sounds annoying!

Some units will need to be connected with an ethernet cable before they will reset, but this is a one-off thing - that Sub won’t need to be connected to ethernet to be reset again.

Please note that a Sub must be added to a system as a new product before it can be assigned to work in a particular Sonos room.

Looking at your system now, it looks like you have now got your Sub working as intended - please let me know if this is not the case and I’ll be happy to help.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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