Avid Contributor III

Answered

Sub Mini

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Hello

Have hit a problem. Last nights update has knocked off my Sub Mini. Cannot get the sub to be recognised. Done a reset, still not playing ball. Gone nuclear with a factory reset, it will go ok until I try to allocate the sub to a room. Has anyone have any ideas?

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AirgetlamAnswer

As a guess, some sort of wifi interference in that particular location, perhaps variable, but enough to interfere with the setup/connection process.

Bruce

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Nick2319Author

Avid Contributor III

Sent a report to Sonos. Will phone if a cannot get any joy with the shop I bought the sub from. They are trying to help.

I post an update later.

Thanks

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Nick2319Author

Avid Contributor III

No luck with the shop, there were going around in circles.

I phone Sonos, I need a break.

Thanks for your help.

Nick

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Nick2319Author

Avid Contributor III

Update.

Spent one and a half hours with Sonos support and at the end they just push it back in my court, nothing to do with us. What a joke. A 14 month old sub mini (£450) in the heading for the wast bin.
Sonos needs to take responsibility, working ok before last nights update, today a peace of junk.

Ken_Griffiths

Update.

Spent one and a half hours with Sonos support and at the end they just push it back in my court, nothing to do with us. What a joke. A 14 month old sub mini (£450) in the heading for the wast bin.
Sonos needs to take responsibility, working ok before last nights update, today a peace of junk.

Not wishing to rub salt into your wounds, but I would not have factory reset the Sub-Mini at such an early stage in your troubleshooting (certainly not until told to do so by the Sonos Staff) as that just wiped out any evidence you may have had available to get to the root cause, but I guess that horse has now bolted. So what things did you try with the Support Staff? - and have you yet tried any of the suggestions that I mentioned earlier? There’s still lots of things I can think of, that you may want to try, but it depends on what you’ve already done so far.

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Nick2319Author

Avid Contributor III

Well, after spending all day trying to find an answer to my problem and I do appreciate those on here who offered up an advice, thank you. As I said above I spent one and hours with Sonos support which got nowhere. The answer was just ridiculous. My last throw of the dice, was to move the sub into an another room where for some reason that’s beyond me the setup of the sub went smoothly. Then took the sub back to my main room and hey presto all is well. I be very interested to know why that is the case.

Many thanks again

Nick

AirgetlamAnswer

As a guess, some sort of wifi interference in that particular location, perhaps variable, but enough to interfere with the setup/connection process.

Bruce

Ken_Griffiths

I’m still wondering what things were done in the 1-½ hours with Sonos Support who had access to the diagnostic data. I’m surprised the suggested earlier reboot of the router and cabling of the Sub to the router didn’t lead to the solution much earlier before the call to Support.

i guess though, “All’s well that ends well”.

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Nick2319Author

Avid Contributor III

I think logically when you look at start of the problem, when for some reason the update did not complete, it was frozen, interference is probably the answer. Yet all the other times when the sub was updated no problem.

Anyhow, thanks once again for your help

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