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Question

Strange behaviour of Beam

  • 12 July 2024
  • 3 replies
  • 26 views

Hi Everyone,

Beam Gen2 connected to Sony TV X90J eARC.

I’ve had a Beam gen2 for a while now and all has been good, until recently.  About 3 weeks ago strange things started to happen.  Green (mute) light would come on | TV could not find the Beam and started to use TV Speakers | Volume would go to zero by itself

All of the above was fixed by turning power OFF/ON on the various devices, changing TV settings etc. and eventually it worked until next time.

I don’t use the Sonos app on my Android Phone, but do start it up every month or so to check for updates.

What’s going on?

TIA

No ideas anyone?

There is a bug that is causing muting in speakers as described here

Might be this. Are you running the latest firmware and app? You could contact support and see what they say  

@Bumper - Thanks for the reply.

I have the latest update from the Play Store and the app is not telling me there’s a firmware update, so I think I must be up to date.

This is really annoying and time consuming too.  Hope a fix comes soon.

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