speakers pairing together

2 replies
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before the update ice be compare all three speakers now I cannot pair my speakers together what’s going on with the system I did updates like they told me too and it still does not pair

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AirgetlamAnswer

Not sure I completely understand your post, but there has been no changes to grouping. It’s something I do daily.

Frequently, it seems, if speakers are on different firmwares, they might have issues grouping, if so, I’d recommend you try another update.

Otherwise, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

AirgetlamAnswer

Not sure I completely understand your post, but there has been no changes to grouping. It’s something I do daily.

Frequently, it seems, if speakers are on different firmwares, they might have issues grouping, if so, I’d recommend you try another update.

Otherwise, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

Stanley_4

Grand Maestro

Pair as in stereo pair or group as in two rooms?

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