Contributor I

Answered

speaker update on 2/19/25

10 replies
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The recent update on 2/19/25 took the low end bass from my gen 4 subs anyone else having this problem is anyone have a fix having no luck contacting Sonos

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GuitarSuperstarAnswer

Lead Maestro

Make sure you keep WiFi enabled on all speakers in the Sonos app including the Arc.

"Receive with simplicity everything that happens to you." - Rashi

GuitarSuperstar

Lead Maestro

My Sub 4 seems to be performing as it should. Have you tried unplugging the Arc Ultra and Sub 4 from power for about a minute?

"Receive with simplicity everything that happens to you." - Rashi

SounddownAuthor

Contributor I

Yes I did a reboot on both subs the arc and both fives as well

GuitarSuperstar

Lead Maestro

Did you check your Sub Audio and EQ settings? Did you make sure Night Sound is disabled?

"Receive with simplicity everything that happens to you." - Rashi

SounddownAuthor

Contributor I

Yes did all of that

GuitarSuperstar

Lead Maestro

Are any of your speakers wired with an ethernet cable?

"Receive with simplicity everything that happens to you." - Rashi

SounddownAuthor

Contributor I

The Arc is

GuitarSuperstarAnswer

Lead Maestro

Make sure you keep WiFi enabled on all speakers in the Sonos app including the Arc.

"Receive with simplicity everything that happens to you." - Rashi

SounddownAuthor

Contributor I

Ok everything's been connected by Wi-Fi I just tried to ethernet cord today as a possible solution to what was going on but will do

GuitarSuperstar

Lead Maestro

You can keep the Arc connected via ethernet. Just make sure the Connection setting for the Arc Ultra in the Sonos app is set to “Enable WiFi”.

"Receive with simplicity everything that happens to you." - Rashi

SounddownAuthor

Contributor I

Gotcha thanks