Contributor II

Answered

Speaker does now show

11 replies
166 views

Since lates update (16.0) two of my speakers is suddenly not available in Sonos app (from time to time). An ERA 100 and Roam.

The other ERA 100 and beam+sub is ok. Workaround is to start the speakers that are visible in app, and pair physically.

It has happened a few times since lates update

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Corry PAnswer

Sonos Staff

Hi @elangsru

Welcome to the Sonos Community!

I can see that all your speakers are currently connected to our cloud. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

G

GuitarSuperstar

Lead Maestro

Try rebooting your router and phone.

"Receive with simplicity everything that happens to you." - Rashi

Airgetlam

I’d also be tempted to assign reserved IP addresses for all Sonos devices in your router, if the router allows that.

Bruce

E

elangsruAuthor

Contributor II

Still Get the issues 😕

N

nik9669a

Senior Virtuoso

Still Get the issues 😕

To save us guessing, please say which of the above you have tried.

E

elangsruAuthor

Contributor II

Both

N

nik9669a

Senior Virtuoso

Both actions suggested by @GuitarSuperstar?

The suggestions from both @GuitarSuperstar and @Airgetlam?

You really need to be a bit more forthcoming if you want help, @elangsru!

Stanley_4

Grand Maestro

If you assigned the static/reserved addresses did you power down all your Sonos, reboot the router then power the Sonos back up?

Some times that is needed to get the router to drop the old addresses and Sonos to pick up the new ones.

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elangsruAuthor

Contributor II

@nik9669a both as in rebooting the devices AND reserved IP addresses

@Stanley_4 I did not reboot the sonos devices AFTER reserving so I will try that as well. Though I have rebooted my router several times.

It's worth mentioning that my wife also experience these issues on her iPhone. Sometimes she does not see a device on her phone whereas I do.

Also when I use the airplay mode on iPhone I can see all the devices, but If I select the hidden devices it will not connect.

The devices reappear every now and then so it's not that they are gone all the time. Its been stable for a few days now, but I must say it has happened quite frequently last couple of weeks.

Stanley_4

Grand Maestro

The IP thing is a long standing issue, a bit of a pain to do this fix but once done you only need to add any new Sonos until you change routers.

You might have another issue if the assign and reboot everything doesn’t fix you up but it is a good place to start and eliminates it as an issue if you still need to call support later.

Corry PAnswer

Sonos Staff

Hi @elangsru

Welcome to the Sonos Community!

I can see that all your speakers are currently connected to our cloud. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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