Contributor I

Answered

Sonos Wifi network streamer ( Code : PORT1UK1BLK )

6 replies
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Hello, I have a project that includes an sound system from Sonos. In this project, I have Sonance speakers and amplifiers, as well as a WiFi network streamer from Sonos (Sonos Port). I connected the speakers to the amplifiers, linked the streamer to the amplifiers, and set up the system using the mobile app.

My issue now is that when I move away from the location of the streamers in the rack room, the system disappears from the Sonos app, even though the entire villa is covered by internet and WiFi. When I set up the system on the mobile app, I selected the same local network for the internet. I would appreciate any help to resolve this issue as soon as possible.

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Corry PAnswer

Sonos Staff

Hi @Zaid_Daraghmeh

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with your room going missing from the app when you move around you home.

Although @controlav may be onto something there, I also think that this could happen if you have multiple WiFi Access Points - if this is the case, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

106rallye

Not sure what’s happening here. You’ve set up the system on your phone and while you are at the location it shows on the owners’ phone, but when you leave it doesn’t show anymore?

Z

Zaid_DaraghmehAuthor

Contributor I

No, I set up the system using the mobile app on-site, but when I am inside the rack room, the connection is successful and I can control the system. However, if I move to any other area, for example, other rooms, I lose the connection and the system disconnects from the mobile app. This happens even though the entire villa is covered by internet, and both the streamer and the device running the Sonos app are connected to the same network

controlav

Lead Maestro

Try disabling 5GHz wifi on your router. Chances are your phone is flipping frequencies when you move around, and your router does not handle this correctly.

If that works, fix the config of your router or get a better one.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

Corry PAnswer

Sonos Staff

Hi @Zaid_Daraghmeh

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with your room going missing from the app when you move around you home.

Although @controlav may be onto something there, I also think that this could happen if you have multiple WiFi Access Points - if this is the case, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Z

Zaid_DaraghmehAuthor

Contributor I

Unfortunately, I contacted the technical support team through live chat, but no one provided support to resolve the issue. Therefore, I need an expert in Sonos to join me remotely so we can solve the problem. I requested this from the technical support team via live chat, but no one provided me with any information about a person I could contact for such assistance.

Corry P

Sonos Staff

Hi @Zaid_Daraghmeh

Remote assistance is available, but only during a phone call - please call in rather than starting a chat.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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