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greenyneu
February 17, 2024

Sonos Version 16.0 build 77449290 issues

My system upgraded to Sonos Version 16.0 build 77449290 issues.

Since then ….

  1. … adding multiple rooms when playing music is very slow it takes sometimes up to a minute when adding more then one room at once. music is jumping in and out due to reconnecting,
  2. … on the iOS app selecting a room and confirm the selection results into nothing. When open the dialog again, the selection I did before did not get acknowledged and is gone.

I never had this issue with the 15.x versions. It is again a new issue. Please test your firmware before releasing it.

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    Airgetlam
    Airgetlam
    February 25, 2024

    It might be a fault in your PLAYBAR. Is it wired directly to your router with an Ethernet cable for now?

    I’m not sure I understand what ‘it’s on my account’ really means. Do you mean it shows up on your account at www.sonos.com, or do you mean it shows up in your controller as ‘needs an update’ there? 

    Are you running S1 or S2 for your Sonos? What router do you have? Are you running any VPNs, work profiles, virus protection, or port blocking software? What device are you trying to update your PLAYBAR with? What other Sonos devices do you have? What did Sonos Support suggest, when you provided them with a diagnostic? Have you tried powering off all other Sonos devices, and running the update with only the PLAYBAR connected? What exactly suggests it needs an update? Can you post a screen capture of this? Usually a white LED means it is just connected, per the LED states FAQ.

    Bruce
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