Terrible. My sound system stopped working. Was on the phone with customer support for 2 hrs... no fix. They said a supervisor would follow up with me via email. Crickets.
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Hi
Welcome to the Sonos Community!
In investigating your cases, I just found that a colleague sent you an email 1 hour ago - I hope they are able to assist.
For your information, your case was escalated and therefore in a queue - you just reached the front! Apologies for the delay!
I hope this helps.
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