Contributor I

Answered

Sonos Sub Doesn’t Have Any Sound!

8 replies
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I have a Gen 2 sub that’s connected up to a pair of Play:1 Speakers and have noticed that it is not making any sound. The speakers are playing sound and I can see the sub connected up in the app to the speaker but nothing is coming out of the sub speaker!

I have removed the sub and reset it and added it back in again but still no sound at all! Any ideas or tips?

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AirgetlamAnswer

OK, that’s what I was looking for. Which is bad, unfortunately, but a key indicator. At this point, I’d recommend that you submit a system diagnostic within 10 minutes of playing something with some bass in it, and call Sonos Support to discuss it, as @nik9669a suggested.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce

Airgetlam

Which controller are you using, S1 or S2?

What is the source of music?

What does the Room name for the pair of PLAY:1s show?

Bruce

S

StevoDevoAuthor

Contributor I

S2 controller

Source of music is Sonos Radio

Room name is Gym

N

nik9669a

Senior Virtuoso

Submit a diagnostic and check with support.

Airgetlam

Normally speaking, there’d be something after the name Gym, at least on the Settings> System page. That’s the information I’m after. For instance, I’m playing right now Desk (L+R).

You’re current with the S2 controller , and firmware on all the speakers? When you run Settings>System>System Updates, does anything happen?

Bruce

S

StevoDevoAuthor

Contributor I

The room says Gym (L+R+Sub).

The update says No Update Required. I also have Auto Update turned on.

AirgetlamAnswer

OK, that’s what I was looking for. Which is bad, unfortunately, but a key indicator. At this point, I’d recommend that you submit a system diagnostic within 10 minutes of playing something with some bass in it, and call Sonos Support to discuss it, as @nik9669a suggested.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce

S

StevoDevoAuthor

Contributor I

What should it be saying out of curiosity?

Airgetlam

It should be saying what it is. If it hadn’t had the +Sub, that would have suggested an issue with the Sub not actually being bonded, in some way. That’s why I’m supporting @nik9669a ’s suggestion that you need to contact Sonos support.

Bruce

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