Avid Contributor II

Answered

Sonos speakers not showing on iPhone

23 replies
581 views

Hi, I have five Sonos speakers in the house, 2 in the lounge, 2 in the kitchen and one portable one. At any given time some or all of them disappear from the Sonos App and cannot be found from an iPhone connected to the same WiFi network.

Right now I am typing this on my iPhone and I can see all the speakers in the Sonos app. My wife sat next to me, connected to the same WiFi, and she can see none of them. Sometimes it’s the other way around. Sometimes we can see a couple of the speakers and not the others.

Any ideas?

Chris

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

M

MrWheelbarrowAnswer

Avid Contributor II

Hi

This has been resolved with help from the Sonos support team, but it was not a Sonos issue in the end. They realised that my iPhone was getting its IP address from a different DHCP server.

This made no sense to me initially because I only had one DHCP server. Anyway, it turns out my Linksys router, which was in bridge mode with WiFi turned off, was still broadcasting its SSID and dishing out IP addresses. So I changed the WiFi name to something different and problem solved.

Chris

Show previous replies

M

MrWheelbarrowAuthor

Avid Contributor II

Correction - my boost is plugged into a gigabit Ethernet switch which is plugged into the Eero gateway.

AjTrek1

Try disconnecting the Boost.

But before you do unplug your Sonos gear. Remove the Boost. Then power cycle your router and let it come back. Next power cycle your device and connect to your network. Last plug in your Sonos gear and let them come back. It may take 5-10 minutes to complete the Sonos reboot. Open the App and check that all Sonos shows.

Together Everyone Achieves More = T.E.A.M.

M

MrWheelbarrowAuthor

Avid Contributor II

Thank you I will try that when I get a spare 15 mins

P

ParkerJD

Lyricist I

Honestly, I’ve done everything multiple times to connect the Beam 2 in Living Room, including deleting App & reinstall, restarting system several times, etcd. blah, blah, blah. I have an SE iphone, 5 yrs old which could be the problem. BUT, both the Era 300 & Beam WERE working fine for a few months, then it was like DejaVu with our horrendous startup experience. The App is STILL glitchy, intermittently doesnt show up on phone, but does stay connected to Apple laptop, thank God. But the living room Beam 2 doesnt show up on the laptop Sonos App either now.

So tired of this “cannot connect to server” error message, esp. when the CORRECT wifi network is up and running. Other error message is “unable to sign in” ad nauseum. Grant you the sound quality is better than anything else, BUT why after all this time, complaints. firing of CEO and others “responsible” for the App disaster is it still glitchy? This is why people prefer and go back to systems like Bose with a controller that WORKS. At first I gave it 30 days to get working right after we bought it via Amazon...it JUST made it but I had the boxes ready to ship back. At times I wish I had.

Get it right from the start...go past Beta testing….this App from the beginning was rushed and failed, as we all know. Now you have post-it note fixes on top of fixes….gotta be a mess.

Sorry to b**** but man this is one of the MOST frustrating experiences EVER.

John Dolen

Moderator Note: Modified in accordance with the Community Code of Conduct

AjTrek1

@ParkerJD

Have you ran a Sonos system diagnostic within 10 minutes of the occurrence(s)? If not follow the instructions here and call Sonos Tech support. Make note of the reference ID but do not post it in the community.

Together Everyone Achieves More = T.E.A.M.

M

MrWheelbarrowAuthor

Avid Contributor II

I did a quick fix last night which was just to connect one of the speakers to the switch with an Ethernet cable. Works so far, so I’ll see what happens.

M

MrWheelbarrowAuthorAnswer

Avid Contributor II

Hi

This has been resolved with help from the Sonos support team, but it was not a Sonos issue in the end. They realised that my iPhone was getting its IP address from a different DHCP server.

This made no sense to me initially because I only had one DHCP server. Anyway, it turns out my Linksys router, which was in bridge mode with WiFi turned off, was still broadcasting its SSID and dishing out IP addresses. So I changed the WiFi name to something different and problem solved.

Chris

AjTrek1

Hi

This has been resolved with help from the Sonos support team, but it was not a Sonos issue in the end. They realised that my iPhone was getting its IP address from a different DHCP server.

This made no sense to me initially because I only had one DHCP server. Anyway, it turns out my Linksys router, which was in bridge mode with WiFi turned off, was still broadcasting its SSID and dishing out IP addresses. So I changed the WiFi name to something different and problem solved.

Chris

Glad you resolved your issue.😊

However, why was your Linksys Router in bridge mode? Are you using a Plug n Play 3rd party Wi-Fi mesh connected to your Linksys router? Could you describe your setup.

Together Everyone Achieves More = T.E.A.M.

M

MrWheelbarrowAuthor

Avid Contributor II

Hi

Yes, my Linksys router was in bridge mode because I have an Eero mesh. Both were set to the same SSID and even though WiFi was disabled on Linksys it was still dishing out IP addresses for some reason.

Chris

AjTrek1

@MrWheelbarrow

Thanks for the reply! 😊

I’m not trying to be critical; but your previous problem is very common among users adding a 3rd party mesh to an existing network.

Most mesh networks consist of three (3) components. Although they all look the same one must be configured as a Router (Hub) and the others as Satellites placed strategically throughout your home.

If you have an existing Router it can (in most cases) be moth-balled in favor of one of the Mesh units being setup as the Router.

Using the same SSID and Password as was used with the current router when setting up the Mesh is recommended for a seamless transition.

The link below details how a EERO Mesh is best configured. The example uses the least expensive/sophisticated of EERO mesh systems. The process also negates setting the existing router in bridge mode which in your case seemed to be an issue.

https://support.eero.com/hc/en-us/articles/207937603-How-do-I-set-up-eero

Not being able to set the Linksys router in bridge mode IMO points to a defective router.🤔

However, if one does not want to set their existing router in bridge mode ALL EERO units (or any 3rd party mesh units) must be setup as Extenders of the Linksys router with no DHCP capability to assign IP addresses. Trying to accomplish that with products from different manufacturers can be a challenge.

Once again it’s great you got your Sonos working!

Together Everyone Achieves More = T.E.A.M.

Show more replies

Sign up

Login to the community