Contributor I

Answered

sonos play: 5 Gen 1 constantly stopping for 10 sec.

37 replies
10161 views

Hi there,

recently re activated my sonos play:5 (1st gen) from 2

years hibernation. Connecting easy but device keeps

stopping/interrupting the song every 20min for approx 10 sec. Then it would continue the song as if nothing happened. Any idea how to rectify this?

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AirgetlamAnswer

There’s a few of possibilities that leap to mind, but likely could be more.

First, this could be simple wifi interference, or even a duplicate IP address issue. Or it could be that your router is experiencing a duplicate IP address problem. At the least, I’d recommend a network update, by unplugging all Sonos devices from power, then rebooting your router. Only once the router comes back up should you plug back in the Sonos devices, which will force them to get new IP addresses.

I’m assuming, since you’re running a PLAY:5 gen 1, that it’s using S1, so you’ve updated your controller and the speaker to the latest build of software.

But it might be a hardware problem, too, in which case you should submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce

Show previous replies

S

swefreddy

Lyricist I

I have the same issue as well. ONLY with Spotify. Radio or Apple Music works fine. Also I have sometimes the sam, but less often on my Sonos Play:AMP.

Had Sonos on the line yesterday and after a long conversation (Chat) and sent in diagnostics I got this answer:

“As with any device that uses memory, memory cells degrade over time. They are deleted and reprogrammed for the most part, but as the device gets older the memory gets smaller and smaller and won't be able to work as well, the best we can do is try to reduce the data load on the affected product.”

“There is a possibility that playing from Spotify requires a larger data load than playing from Apple Music. Since you have already reset the device, we recommend that you test whether connecting it to the router with an Ethernet cable would help.”

Then they also proposed the 30% dicount to do the upgrade to newer hardware…. Surprise.

A

Anonymous

Thanks for that - so helpful. I am not surprised but sad that those of us on a truly limited budget are being gradually priced out of the market. I will stick with my old Sonos speaker as London as it works, as it is the one I to successfully deal with the complexity of a care home WiFi system. I have no interest in Bluetooth as I also cannot afford to buy a phone with the advanced versions, of it and for the record, boy can I hear the difference between the two every time! Thanks again.

J

R

RAlex

Contributor I

FYI, see link below w/ similar concerns after fairly exhaustive testing w/ multiple device and network setups (including direct ethernet) and using Sonos signal diagnostics. The channels for two wireless networks (1, 11) and SonosNet (6) were fixed to separate frequency ranges to minimize interference. However, following the tests, there was no definitive explanation for the cutouts w/ the Gen 1 devices.

Cutouts occurred more frequently on Spotify (premium streaming rate), but also occurred on Pandora. A level-2 Sonos evaluation (supervisor) suggested that it’s not an interference issue but an undefined legacy issue (??) and promised level-3 support if it occurred w/ new Gen 2 devices. However, I’ve been reluctant to follow through with a purchase of discounted Gen 2 play 5.

Play5(gen1) periodic cutout of left speaker in stereo mode for ~10 seconds | Sonos Community

B

breakerofchains

Lyricist I

As above. It’s a memory issue. As it’s on their legacy product line I don’t think they will resolve the software issues.
they want you to spend more money and buy a new one.
sad. What a waste

Why does this not happen with my Play 1 Gen1? I play them together and the Play 5 cuts out for 5-10 seconds but the Play 1 keeps going no issue.

K

kingoa

Lyricist II

Probably because the Play one have more (and thereby sufficient) memory for playing spotify?

B

breakerofchains

Lyricist I

found this online, can’t verify if it is accurate but according to this you are right Play5 has 32mb and the Play1 has 128mb.

Either way the whole bricking legacy device fiasco of a few years back has turned me off and I haven’t purchased any more of their products and once these two devices go I will go with a different system.

Airgetlam

Electronic memory is a constant across all ‘smart’ devices. If you want to avoid memory failing, stick with technology that has none, if you can.

Bruce

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