sonos play: 5 Gen 1 constantly stopping for 10 sec.

Ok, fair call. 

I’ll try the channel change and if it still drops, I’ll submit a diagnostic log and see what the engineers say. 

Then I’ll buy you a beer!!!

I had vexing issues with my setup. Much fussing about before I sent in a diagnostic and talked with support.

My problem I had two different issues, a pair of Play 1 Surrounds that were too close together, inches, and a Beam and Play 3 that were also inches apart even though in different rooms.

Giving them both a couple feet of separation ended the issues.

Not my issue at all, and they are all within range of each other in the same room, as is the router. I was actually confirming that my system works perfectly with my Play 1 sitting on the Play 5 (as I now have to use it as a slave...)

As an aside, I cannot configure my wifi channel on the router supplied by Vodafone as they have this locked down. 

The more I read and the more Bruce tells me, I’m starting to think it is a network issue. I’ll continue to investigate, I don’t like these things getting the better of me (I’m sad)

My Play 5 Gen 1 has this issue. I spoke to support for over an hour. All they said at the end of that call was, try plugging it in via ethernet. Never mentioned this memory issue.

I get the same issue with my Play 5. I also have an Era 300 which works perfectly so there’s definitely a problem with something with the Play 5 combo. Enormously frustrating.

My case is perhaps a little different as the Play 5 has misbehaved for quite some time and in that period I’ve switched broadband supplier so it’s now using a different router but having the exact same dropout problem. So it’s difficult to argue it’s anything other than a Play 5 issue.

i get it’s an old product and Sonos must be keen to not have to support it but it’s still a fabulous speaker in most respects - better in some ways than the Era 300 - so I’m reluctant to bin it. Plus it’s hardly ecological to do so  - but then Sonos maybe would be supporting them if they were more ecologically minded… 😉

It’s odd. I have two PLAY:5s in my living room that work flawlessly. Which makes me think the issue you’re experiencing is network related in some way, and not the PLAY:5s themselves. 

Out of interest, can I ask what mobile device are you running Spotify on?

I’m using an IPhone 11 with the latest iOS but it’s happened with previous iOS versions (it’s not recent).

Hi Folks, know I am late on parade; recently bought a play 5 Gen 1 with only 1 router upstairs for whole care  home! Started with apple music on Android phone on cd quality as sometimes use aux in. Stopped all the time not sounding great. After trying everything with no success, switch to Deezer at similar quality. Audio blows Apple away and not a single interruption! Logic tell me they should be similar, they are simply not. Well worth extra quid a month☺️ because I am mostly bedbound, I listen to music approx., 9 hours a day. The old speaker just keeps on going :). Cheers all, thanks for a wonderful forum.

PS

Sorry, should add I have an upstairs room only 50 metres from router and try to have not more than 5 apps at a time 

There was no mention of Spotify in your post. 95% of what I play in my PLAY:5s is local music, the rest streamed data, from iHeart, or TuneIn.

The old Sonos play 5 gen 1 will only play on the s1 app. It you try to connect it with the s2 app, it wil show you a picture of the old speaker and tell you it's not connecting, but not why!?! Duh took me ages to work that out!! The gen 2 will connect to both apps but love my old gen 1:).