Contributor I

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Sonos Play:3 won't connect

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I have a Sonos 1 and I am pretty happy with it. I just bought a used 3 and I can't get it to connect my system. I get to the point where it wants me to push my mute button to make the final connection and it never connects. I'll hold my finger on the mute button it will quick flash 3 or 4 times in a row then go back to regular flashing green and white at the same time. I even turned off my firewall thinking that might help.

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Corry PAnswer

Sonos Staff

Hi @Ray 99999999

Welcome to the Sonos Community!

When speakers that are flashing green are found by the app but won’t add, the best fix is to switch your router off for at least 30 seconds, then try again once you have internet. Please make sure your app is connected to your existing speaker(s) before trying to add the new one. If you continue to have issues, try switching off any WiFi extenders or boosters you may have and try again.

If you still have problems adding the speaker, please get in touch with our technical support team directly.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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E

EPic

Trending Lyricist I

My internet service provider started all this by replacing my old router after an outage.

Play 1 connects immediately (well, I cheated, with ethernet cable to router)

Play 3 worked for a few hours and then was no longer recognized by iPAD ir iPhone S2 app. Factory reset Play 3 many times and same answer from iPAD app/setting/add product, that I had not pressed the flashing green mute button to continue. On a fourth time, a lot of software/new utilities got updated onto Play 3 and it worked.

Have not dealt with disconnecting ethernet cable to Play 1 yet. Just want to not hear the word Sonos for a while and listen to some music instead.

Airgetlam

Sure sounds like a potential duplicate IP address network issue.

I definitely wouldn’t be doing a factory reset, it doesn’t really ‘fix’ anything. I’d be unplugging all Sonos devices from power, then rebooting your router. Once the router comes back up, plug back in your Sonos devices, and test.

Bruce

M

milanche

Lyricist II

Hello friend,

can anyone help me with my play:3 ?

Problem that I have is that while trying to do hard reset the blinking light doesn’t switch from blinking white/orange to green ..:(((

It is just blinking orange/white forever..

inside the sonos app I get to the stage where it should play a chime but it stays silent.

Ken_Griffiths

@milanche,

It sounds like you ‘may’ possibly have a hardware fault, particularly if the speaker is not showing a flashing green light, post factory reset.

However I would double check things by submitting a diagnostic report, after attempting to setup the speaker and then chat/speak to Sonos Support Staff via this LINK.

M

milanche

Lyricist II

@milanche,

It sounds like you ‘may’ possibly have a hardware fault, particularly if the speaker is not showing a flashing green light, post factory reset.

However I would double check things by submitting a diagnostic report, after attempting to setup the speaker and then chat/speak to Sonos Support Staff via this LINK.

Thanks for answer.. Strange to get a “hardware fault” after working flawlessly for a number of years..((

I’ll contact Sonos Support definitely.

G

gaf70

Lyricist I

I had the same problem. After a factory reset it wouldn't stop flashing orange. Eventually after connecting it with cable directly to the router it turned green (after several minutes) and then I could set it up with the App.