Contributor I

Answered

Sonos Play:3 won't connect

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I have a Sonos 1 and I am pretty happy with it. I just bought a used 3 and I can't get it to connect my system. I get to the point where it wants me to push my mute button to make the final connection and it never connects. I'll hold my finger on the mute button it will quick flash 3 or 4 times in a row then go back to regular flashing green and white at the same time. I even turned off my firewall thinking that might help.

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Corry PAnswer

Sonos Staff

Hi @Ray 99999999

Welcome to the Sonos Community!

When speakers that are flashing green are found by the app but won’t add, the best fix is to switch your router off for at least 30 seconds, then try again once you have internet. Please make sure your app is connected to your existing speaker(s) before trying to add the new one. If you continue to have issues, try switching off any WiFi extenders or boosters you may have and try again.

If you still have problems adding the speaker, please get in touch with our technical support team directly.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Airgetlam

Have you factory reset the ‘new to you’ PLAY:3 before attempting to add it to your system?

Bruce

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Ray 99999999Author

Contributor I

Yes, hold both buttons down and plug in, orange light comes on then turns white w green flashing. I've done that several times. Maybe it's a defective 3??

Ken_Griffiths

Yes, hold both buttons down and plug in, orange light comes on then turns white w green flashing. I've done that several times. Maybe it's a defective 3??

Wire it to your router (temporarily), which may assist and help the speaker to get any updates and try the setup again whilst it’s wired. See if that perhaps sorts it for you.

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Ray 99999999Author

Contributor I

I forgot to mention that the app didn't recognize the 3 until i cabled it to the router. That's the only way it's recognized.

Ken_Griffiths

I forgot to mention that the app didn't recognize the 3 until i cabled it to the router. That's the only way it's recognized.

So do you have the speaker setup and working and (perhaps importantly) do you see both the Play:3 and your Sonos One/Play:1 in your App… will both speakers play music?

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Ray 99999999Author

Contributor I

No, it's recognized in the app. Says to push mute button but doesn't acknowledge that I've pushed it. The white/ green light will flash a quick sequence then just pulse like normal. App says it didn't note my button push and asks me if i want to try again

Ken_Griffiths

Perhaps try this, power off both your speakers and wire the Sonos One… power that speaker on. Open the Sonos App and ensure it appears in your App. Next power on the Play:3 (also wired to the router). Wait until it’s light pulses green (that’s important) and then go to “Settings/System/Add Product” and follow on screen instructions and when prompted to press button on speaker, try pressing the pause and volume up buttons and see if it then works for you.

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Ray 99999999Author

Contributor I

Tried that. Same. The white/ green never stop flashing. Like i said before, it will flash a quick sequence then go back to normal pattern but never stops flashing. I even turned off my firewall thinking that might help. Didn't need to with the Sonos 1 though. I also did another reset before I retried to connect.

Ken_Griffiths

I guess it’s quite possible that the Play:3 speaker software is out of date to an extent that it cannot get the latest updated firmware, or it maybe faulty. I would suggest you give Sonos Customer Care a call and see if they can assist in anyway.

You can contact them via this LINK

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Ray 99999999Author

Contributor I

Thank you for all your help. I sent them a query about my issue yesterday, haven't heard back as yet. I agree that it has to be a software problem....

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