Good afternoon all,
I’m after some help/advice please, to enable my 2 Sonos play 1 speakers to work wirelessly on my new wifi network. I’ve followed numerous help articles online, but without success, hence this post.
Situation:
I’ve recently introduced a new mesh wifi system to my home to increase WiFi coverage. (this has included introducing a new mesh hub, which is plugged into the existing router via an ethernet cable)
Challenge:
Despite numerous steps (see below), I have been unable to get by play speakers to work on the new network wirelessly. FYI the speakers will work when connected via ethernet cable to the new mesh hub, but this is not a viable solution moving forward.
Steps taken so far (following advice in the app and help articles):
- Removed the 2 speakers from the app (so that no products show in the Sonos app when it re-loads)
- Factory re-set the speakers (however they do not display a green light when powered - instead the light goes solid white after flashing white and orange)
- Deleted the old wifi network in the sonos app (this has stopped the speakers trying to re-connect to the old network)
- Closed and re-launched the sonos app (which fails to find the new speakers and then suggests a factory re-set, hence back round the same unfruitful steps above)
- Connected speakers via ethernet cable, which works - but speakers do not migrate to wireless set up when ethernet cable removed (app still fails to find the products)
Any tips/help appreciated please
Thanks
From what you say, the factory reset process is not completing successfully.
If you only have the two speakers, I would connect one of them to your router by Ethernet, then factory reset the other. This will ensure playlists and music services etc are transferred to the reset device, otherwise, you will lose all data.
When you factory reset the other device, do not have that one connected by Ethernet. Unplug from power, then reconnect power whilst holding the play/pause button until the led starts flashing white/orange. The LED needs to flash green for the factory reset to be successful.
If the device does not flash green, then I’d contact Sonos Support as to why you are unable to factory reset the device.
However, if it does flash green, then you can add to the system, inputting the new WiFi credentials during the setup process. After you have added this device, you can then disconnect the Ethernet cable from the other device and factory reset that one. Following the same process.
The easiest solution would have been to use the same SSID and password from your old router. Then you may have only needed to reboot the speakers to get them working again.
Did you make sure the existing router was configured to bridge or passthrough mode? There should only be one device in your network doing routing. If there are two devices, the issue you are describing will happen.
what is the model of the existing router?
Thank you @Mr. T. Unfortunately tried your suggestion and play 1 speaker (not connected via ethernet) is still migrating to solid white light after connection (i.e. no green light showing) - so factory re-set not completing properly.
I have another suggestion on network settings (for my mesh network), so will look and see if that is the issue.
If not, then I’ll contact Sonos support, because as you point out, it should be possible to factory re-set the device. Thanks for your help
Thanks @Pools-3015. Router is Adtran 854 and broadband provider is HeyBroadband. New mesh system is via Tp-Link Deco device.
Yes SSID and password I kept the same as previous wifi network. Router is in bridge mode, but previous wifi network is still visible, so I will get in touch with my Broadband’s technical team, as the written instructions they provided were not that specific/didn’t include steps to turn the old wifi off
Thank you @Mr. T. Unfortunately tried your suggestion and play 1 speaker (not connected via ethernet) is still migrating to solid white light after connection (i.e. no green light showing) - so factory re-set not completing properly.
I have another suggestion on network settings (for my mesh network), so will look and see if that is the issue.
If not, then I’ll contact Sonos support, because as you point out, it should be possible to factory re-set the device. Thanks for your help
A solid white LED implies the speaker is powered up and functioning correctly.
Does that speaker show up in the Sonos app after your attempted factory reset? If so, what network is it connecting to?
Thanks @Mr. T. No the speaker doesn’t show up.
If I switch my phone & sonos app onto the old wifi network, the 2 speakers were showing up there, until I removed the old network (under manage networks) in the sonos app, as that’s what one of the help articles advised. So I guess it could mean that although the app is not detecting the old network, the speakers still are..
Thanks @Mr. T. No the speaker doesn’t show up.
If I switch my phone & sonos app onto the old wifi network, the 2 speakers were showing up there, until I removed the old network (under manage networks) in the sonos app, as that’s what one of the help articles advised. So I guess it could mean that although the app is not detecting the old network, the speakers still are..
You definitely only want the Deco mesh to be broadcasting a WiFi network, with no WiFi signal coming your Adtran router.
You obviously have two networks broadcasting which is the old router and your new mesh. The old router by all accounts is not in bridge mode.
There should be an FAQ for the mesh network you purchased on how to remove the old router and use one of the mesh units as a router and the others as satellites. Be sure to power down your Sonos first and use the same SSID and Password as was used with the old router.
@MattT9
I have my TP-Link Deco mesh running in AP mode, not router mode. The router remains the router. (I have turned Smart DHCP off in the Deco app so the router continues to handle IP address allocation.)
I turned the 2.4ghz and 5ghz wifi off on the router, so only the mesh nodes broadcast the wifi.
10+ Sonos speakers connect perfectly to the various nodes. Sonos app remains super quick.
@Rhonny thank you - yes have subsequently turned off both the 2.4 and 5ghz wifi on my Adtran router, so no longer broadcasting a signal (let’s just say the instructions on how to do this from my broadband provider previously were lacking). Will try and factory re-set the play 1 speakers tonight to see if I can then set them up on my new mesh network.
If not, will try the additional settings tips you suggested - thanks
@Mr. T, @AjTrek1, @Pools-3015 and @AjTrek1 thank you for all your tips - finally have reached a resolution. Combination of disabling old wifi, putting mesh into access point mode and contacting Sonos support for factory re-set of both products has resolved the issue. Great to see the power of the Sonos community in resolving issues.
