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I have a Play:1 small Sonos speaker which I listen to constantly with the radio on.

Several times a day at the moment, it goes suddenly silent and when I go into the Sonos app on my phone, it says Sonos cannot connect to the speaker. Typically aftrer a few seconds or minutes, it reappears in the app and I can press Play to get it to start playing again.

This speaker is unusual on my network because it’s a newer bluetooth-enabled one. My other Sonos speakers are older (10+ years, I think).

It’s extremely annoying that it keeps disconnecting. How can I troubleshoot this problem? I’m no kind of wifi or router expert so I’ll need things explained in simple language please.

My WiFi system is an Aginet TP-Link mesh router that I can see via an Aginet app on my phone. In this app I can see the speaker listed, but it keeps appearing and disappearing. It actually disappears in the app far more often than it goes silent. For instance just now it was happily playing the radio, but it wasn’t listed in the Aginet app. Then it suddenly appeared again. In the Aginet app it says it’s connected to the downstairs mesh router by a cable. That’s not strictly true - there is a Sonos thingy (white box) downstairs that’s connected to the main router by an ethernet cable, but this Sonos speaker is two floors up in the attic. Presumably it’s talking to its main Sonos unit two floors down, but the nearest Aginet mesh router to the speaker is the one in my study. Is it possible to get the speaker to connect to the nearer mesh router instead of having to communicate with the Sonos unit two floors away?

Edit 1: I do own a Sonos Boost unit that I bought a few years ago. Tbh I’ve only just remembered it. It was sitting on my desk in the same room as the problematic speaker, but not plugged in. I’ve just plugged it in. I see it has an ethernet socket at the back - maybe if I connected it to the nearby mesh unit by ethernet cable, it could boost the nearby speaker? Would I need to do some extra config to get it working? Or might it be too old to be any use?

Edit 2: Now that I’ve plugged the Sonos Boost in, it’s behaving in the Aginet app the same way as the nearby speaker. It keeps appearing and disappearing (most of the time it’s not visible in the app - it only ever appears briefly), and it’s listed as being connected by cable to the downstairs mesh router, despite being physically much closer to a different mesh router, which is only about 2 metres away from it. So far I haven’t attempted to connect it to the nearby mesh router with an ethernet cable.
 

We can speculate about your issue, but the discussion is likely to get technical very quickly. Plus, we don’t have a good view of your system activity. I suggest that you submit a diagnostic while the system is functional and again immediately after one of the failures. Follow up with SONOS phone support.

Is that “thingy (white box)” a “BRIDGE” or “BOOST”. BRIDGE is essentially EOL (End of Life) and can cause intermittent issues. At inception in 2005 SONOS had developed their own private mesh. At that time consumer level mesh products were not available. BRIDGE was developed to provide the wired connection when a player was not needed at the most practical wired network location or BRIDGE/BOOST could be used (wired or wireless) to extend the mesh coverage area. At this point WiFi and consumer level mesh networking is very capable and in most cases BRIDGE/BOOST can simply be powered down. SONOS support will probably suggest this to you. In fact, newly developed SONOS products do not support SonosNet (the SONOS mesh). I suggest that you wait for support to recommend removing BRIDGE/BOOST because you might suddenly be confronted with some tech.

Don’t Factory Reset anything before contacting support because this will destroy useful diagnostic data.

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