Skip to main content

I’ve got a very frustrating issue going on. I’ve got a pair of Sonos One speakers that I foolishly tried to update to the S2 controller. I have nothing but problems since doing this. To get the speakers connected to the S2 controller, I have to do a (cumbersome) factory reset. When I finally get the speakers connected to the S2, everything works great, and I spend a couple hours listening to music.

However the next day when I try to listen to music again, the S2  tells me “No products found” on my network. It prompts me to go to system settings. When I do that, it says me system can’t be found on my network, and prompts me to update my network. When I do that, it finds my two Sonos One speakers but says they are unable to update these products, and instructs me to factory reset them. So of course I spend 20 minutes doing two factory resets, and everything works. Until the next day when it tells me to do the same thing over again.

I tried to downgrade to the S1 controller (which used to work so well--I never should have treid to move to the S2), but the required software upgrade (downgrade?) fails and I am back to square one.

This is making me crazy!!!!! Any help would be greatly appreciated!

Next time they go missing, instead of the factory reset, power all Sonos down, reboot router and Controller, then power the Sonos back up. If that works there may be an issue with IP addressing between Sonos and your DHCP  server.

You didn’t mention if you had any products in your system that are S1 only. If so take a look at information referenced below by clicking on this link

 

If none of the above applies to you then try the steps below in the order presented...

  1. Unplug all Sonos
  2. Reboot your router and let it come back
  3. Delete the Sonos App from your device
  4. Connect your device to Wi-Fi and check it for updates and install if required
  5. Plug-in your Sonos 1 x1 and let them come back 
  6. Wait 5 minutes after the last Sonos is plugged in 
  7. Re-install the Sonos app
  8. Select Join Existing System
  9. Accept all prompts
  10. Sign into Sonos with your credentials when prompted
  11. If not prompted to sign-in go to home page of Sonos app and click on the Cog Wheel in upper right corner to sign-in

Did you try to downgrade following this manual?

https://support.sonos.com/en/article/downgrade-a-sonos-product-to-s1

Remember this won’t work if your Ones are actually One SL’s (that can’t be downgraded).

I'm having the same issue! The newest update is a trainwreck!! Here's a screenshot of my speakers.

 

 

Thanks for all the suggestions. I am in the middle of upgrading my wifi network. Once that is done, I will try the suggestions offered here and will report back.

Sorry for the radio silence--I haven’t been able to address this issue for a bit.

Progress! I replaced my wifi router (for other reasons) and the app kinda starting working. I say kinda because there is this huge lag between when I select something in the app and the system responds. So the other day I happened to use the Sonos 2 app on my laptop, and it worked flawlessly. WTH? It looks like the problem was with my iPhone app. It was VERY laggy. I deleted the S2 app and controller, reinstalled it and the newly installed app worked perfectly. 

I think part of the original problem was some latency issues with my network. Perhaps these caused a problem with my app/sonos system. Hard to know for sure, but I sure do appreciate all the suggestions and interst here. Thanks folks!

Lag is most frequently (but not always) reflective of a difficulty with the controller (device) being able to communicate with the Sonos devices (speaker, most frequently).

One thing that often assists, if nothing in the wifi interference FAQ helps, is a network refresh. Unplug all Sonos devices from power, then reboot your router. Give the router a couple of minutes to reboot, then plug back in the Sonos. Give them a couple of minutes to reboot and reconnect, then do any testing. 

Terms & ConditionsCookie settings