Skip to main content
DavidPBowles
Contributor I
July 13, 2023
Answered

Sonos One won't register now I've changed router

HI, I changed router to an Orbi RBR350 and my Sonos first wouldn’t connect. I did a factory reset on the Sonos, and now it can get on the wifi but now won’t let me register the product to add to my system. Can anyone offer any advice, please?

Thanks

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
DavidPBowlesAnswer
Contributor I
July 14, 2023

Thanks for the reply Stanley, the secret was to update the app from within the app. It must ‘remember’ serial numbers of products that have been registered? Found this out via Sonos tech chat. Anyways, all working now. Thanks. David

 

View in thread

2 replies

Stanley_4
Stanley_4
Grand Maestro
July 14, 2023

Sadly the first one comes too late for you: Do not do factory resets unless directed to by Sonos as they usually make a problem worse. (just mentioned as a warning to other folks)

Your profile says you only have the one Sonos One so I’m confused about the “add to my system” you mentioned. Do you have other Sonos or can you explain just what you are trying to add it to?

 

    DavidPBowlesAuthorAnswer
    Contributor I
    July 14, 2023

    Thanks for the reply Stanley, the secret was to update the app from within the app. It must ‘remember’ serial numbers of products that have been registered? Found this out via Sonos tech chat. Anyways, all working now. Thanks. David

     

      Terms & ConditionsAccessibility statement