HI, I changed router to an Orbi RBR350 and my Sonos first wouldn’t connect. I did a factory reset on the Sonos, and now it can get on the wifi but now won’t let me register the product to add to my system. Can anyone offer any advice, please?
Thanks
Answered
Sonos One won't register now I've changed router
Best answer by DavidPBowles
Thanks for the reply Stanley, the secret was to update the app from within the app. It must ‘remember’ serial numbers of products that have been registered? Found this out via Sonos tech chat. Anyways, all working now. Thanks. David
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Sadly the first one comes too late for you: Do not do factory resets unless directed to by Sonos as they usually make a problem worse. (just mentioned as a warning to other folks)
Your profile says you only have the one Sonos One so I’m confused about the “add to my system” you mentioned. Do you have other Sonos or can you explain just what you are trying to add it to?
Thanks for the reply Stanley, the secret was to update the app from within the app. It must ‘remember’ serial numbers of products that have been registered? Found this out via Sonos tech chat. Anyways, all working now. Thanks. David
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