Sonos One WiFi Drops Nightly

4 replies
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I currently have a bunch of Sonos speakers connected to a Unifi network. All of my speakers except one work completely fine, but this one specific One drops offline nightly and requires manually unplugging it. Any suggestions?

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buzzAnswer

Grand Maestro

Which model speaker? I don’t think that we can rule out a hardware issue. You could experiment with wiring the unit to the network.

Submit a diagnostic while the system is operating normally, immediately after a fail, and again after the restart. Log the confirmation numbers and work with support.

Stanley_4

Grand Maestro

First thing I’d do is set static IP addresses for all your Sonos, regular dropouts can be DHCP/IP issues. The power cycle usually renews properly.

If it was RF noise you’d likely not fix it with the power cycle.

E

EFadenAuthor

Contributor II

It's already a static. Interestingly the Wi-Fi says it was still connected when it was unresponsive.... but it wouldn't do anything nor show up in the software. I think I may try just doing a factory reset.

buzzAnswer

Grand Maestro

Which model speaker? I don’t think that we can rule out a hardware issue. You could experiment with wiring the unit to the network.

Submit a diagnostic while the system is operating normally, immediately after a fail, and again after the restart. Log the confirmation numbers and work with support.

E

EFadenAuthor

Contributor II

It's the original One. And yes, it may be a hardware issue. Wiring it is a good idea. I'll give that a try tonight. Thanks

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