sonos one gen 1 out of sync to group

7 replies
109 views

Okay one in group is out of sync any ideas has always done this

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nik9669aAnswer

Senior Virtuoso

Have you spoken to Sonos support? A diagnostics report may give them some clues.

MoPac

Headliner III

What are you listening to? What speaker is out of sync?

Airgetlam

Have you rebooted all the Sonos devices? Are they running S1 or S2, since we’re talking about PLAY:1s?

Note, there was only a single generation of PLAY:1s. They then moved to the Sonos One, of which there was also a single generation.

Bruce

M

M4rkyboyAuthor

Contributor I

Hui running S2 6 other speakers all fine just this particular one has always been out of sync, spotify mainly but does it with amazon and if the soundbar is connected the same, have tried all sorts even connection by ethernet

buzz

Grand Maestro

Refrain from Factory Reset unless asked to do so by SONOS support. Is there any change if you physically relocate the speaker? Is this speaker part of a stereo pair?

M

M4rkyboyAuthor

Contributor I

Have tried moving it, even tried ethernet connection next to router, and no not part of a paired speaker, has always done this even before we moved house

N

nik9669aAnswer

Senior Virtuoso

Have you spoken to Sonos support? A diagnostics report may give them some clues.