Sonos One Connection Issues

11 replies
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Hi, my 2 sonos ones are not visible in the sonos 2 app. They have always worked and been paired for stereo. The app says no sonos on network. If I log into my tp link router I can see speakers are connected. Also I can still use Google assistant and play songs on Spotify. I can see the speaker on the spotify app. So annoying.

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Corry PAnswer

Sonos Staff

Hi @Ads1983

Welcome to the Sonos Community!

Your description of the problem implies that the speakers are connected fine, but the communication between the speakers and the app is being blocked. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

ratty

Has anything changed on the local network?

Which phone/tablet is it? Has anything changed with that?

A

Ads1983Author

Contributor I

Hi, Absolutely nothing. All that's changed is the August update on the sonos app

ratty

And which phone is it?

If it’s used for work purposes could it have a VPN installed?

Have you tried simply rebooting the router, then powering off the speakers for 30 seconds?

A

Ads1983Author

Contributor I

Hi yes done all resating, router and speakers. I have no vpn and a personal phone. It is a Samsung s23 ultra.

ratty

You’d better describe the network in more detail. Include make/model info. Is there just the router or do you have a mesh WiFi system? Which WiFi bands do the speakers and phone connect to?

Has the Sonos app been used to connect to any other Sonos systems, outside the home?

A

Ads1983Author

Contributor I

Not sure of any of that, it's a tp link archer ax10.

Just standard as it came from provider on a 5g connection.

No only connect to my network and my 2 sonos ones

N

nik9669a

Senior Virtuoso

Have you updated the app as well as the speakers?

A