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TommyG1978
Contributor I
May 28, 2023
Answered

sonos one connected by bluetooth - no sound

My Sonos one is connected by Bluetooth and plugged in. It is connected to my phone. But when I playing music, there’s no sound from the speakers. I have tried turning it off and turning it on by pressing the manual pause button on the speaker. I can pause the music on my phone, but there is still no sound. This is the case for all three of my Sonos, one speaker what do I do to fix it?

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nik9669aAnswer
Senior Virtuoso
May 28, 2023

A Sonos One doesn’t have a Bluetooth connection for music playback. Are you sure they’re Ones? If so, try using Airplay instead. 

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8 replies

nik9669aAnswer
Senior Virtuoso
May 28, 2023

A Sonos One doesn’t have a Bluetooth connection for music playback. Are you sure they’re Ones? If so, try using Airplay instead. 

    TommyG1978Author
    Contributor I
    May 31, 2023

    I used to play Apple Music from my phone thru a Bluetooth connection to these speakers. It’s now lost that connection. Sometimes it re establishes and sound comes from the speaker. 
     

    most of the time it doesn’t. 
     

    Same problem for the wife

    buzz
    buzz
    Grand Maestro
    May 31, 2023

    What model phone are you using? What App are you using when attempting to play music on the ONE’s?

    TommyG1978Author
    Contributor I
    May 31, 2023

    iPhone 12. IOS 16.2

    Apple Music

    106rallye
    106rallye
    May 31, 2023

    Are you sure you where not using Airplay?

    TommyG1978Author
    Contributor I
    June 1, 2023

    Sorry - I should have been clearer. 
     

    yes, using Airplay 

    TommyG1978Author
    Contributor I
    June 1, 2023

    Airplay via the Apple Music app

    Airgetlam
    Airgetlam
    June 1, 2023

    Check the Sonos app itself, to ensure the speakers aren’t muted, for some reason. AirPlay 2 also has a different audio setting, so when AirPlay 2 is engaged, make sure you are adjusting the correct volume.

    If neither is fixes the issue, you should call Sonos Support to discuss it.

    Bruce
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