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Goodmorning,

I’m a bit surprised that out of the blue, my Sonos One (only a few years old) apparently, according to Sound Repair Belgium, has a burned audio chip and is unrepairable. Is this a common thing ? I have quite a few Sonos speakers and after the hassle of the last year (software), I was not really prepared to see hardware problems showing up. 

Since Sound Repair is not returning the unit, I was wondering if I could get some kind of commercial compensation to replace one or more units and just as important, could it happen to other Sonos devices too ?

In the meantime, we keep struggling with the app, lot of interruptions, especially when changing songs lead to fall out on many devices (up to two minutes to get everything back in sync).

Best regards,

Vincent Verraest

I’ve had several Sonos Ones for years, none of them have shown any issue. But we definitely have different electronics, and manufacturing can only be close to perfect, but not perfect. We also have different power situations. There’s at least one member who recommends power filters on all the Sonos devices, if not even UPS devices, to filter and protect the electronics inside each computer and speaker.

Usually, with older, no longer produced speakers like the Sonos One, there’s an upgrade credit associated with the device, associated with your account at www.sonos.com. You may want to log in and check. If you call in, I wouldn’t suggest that you tell them you sent it out for repair, opening a Sonos invalidates the warranty, and may (I am not sure) affect the upgrade credit…but only if you tell them. 

On your other issues, it sure sounds like network problems. I’d unplug all Sonos devices from power, then reboot your router. Wait a couple of minutes for the router to come back up, then plug in your Sonos. Wait another couple of minutes for them to boot, and reconnect to the router, then apply any outstanding updates from the controller, and test. 

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