SONOS - Once again you've shot yourself in the foot

Dear Corry P.: I haven’t replied because I was happily using the old Sonos 16 which was working very well. Today Sonos achieved commiting suicide, by disabling that version, which is now stuck and forces you to upgrade. So I had to upgrade. Then the new application was telling me I had no system. Then I tried as before to configure a new one, and this time, no Play:1, no Era 300, nothing was found at all. Fortunately after a while the old system was detected. So I’m sorry I cannot tell you more… I’m quite sure my neighbours below and above do not have a Sonos system, since the neighbour below does not and the apartment above is temporarily empty. Now I’m currently listening with new app, which means, I just could put 2 songs on the list (with an error message, but then it still worked), and then my telephone went in sleep mode, and when I wake it up the app does not find my system any longer (after a few minutes it comes back). I think it is now time to unlock and revert to Sonos 16 and let everyone use it.

Hi @Antonin 

Sorry to hear of the additional issues you’ve had. If using an old version of the controller, and you update the firmware of the speakers, it is expected that at some point they will no longer work together. This is not a thing that happened vindictively - it’s just how things work. We did nothing specific to disable older versions of the app - it just happens. If anyone is using the older app, they should disable Automatic updates for the system.

Please keep in mind that the app is not omniscient - it only knows what it’s told by the system. If it cannot find your system, it cannot say anything about the state of your system accurately. Therefore, please don’t believe the app when you know that your system should be in the same state as when you left it.

Once a day or two, I get a report of no system found in my app too - I just force-close the Sonos app, reopen it and get connected - it takes my about 3 seconds, if that. Please try it the next time the app reports that it doesn’t find your system:

How to force quit an app on iPhone, iPad:

1. Swipe up from the bottom of the device. If your device has a home button, double press that instead.
2. This will bring up a carousel of all the open windows on your device.
3. Swipe the app you want to close. It will disappear from the carousel.
4. Reopen the app.

How to force quit an app on Android:

1. Open the Settings app on the Android device.
2. Scroll the list and tap Apps, Applications or Manage apps.
3. Scroll the list to find the app to force quit.
4. Tap FORCE STOP.
5. OR (optional) On certain devices like Samsung, tap Application Manager (the button to the left of the Home button), then swipe Sonos app up and off screen

I hope this helps.

Thanks! I did this already :) (and it works most of the time, even if it takes some time until the devices are found).

The app seems slightly improved since last week (or maybe my devices were updated and communicate better with the app?). I have no way to know whether the devices’ firmware is new or not (I thought this information was available somewhere, but I can’t find it any longer), maybe they were updated, that’s correct (and unfortunate :).

Beyond the bugs, there is still a major issue in the ergonomy: when you load a title from the list of “top songs” of some artist on Deezer, it just loads this title (which is something normally available from the menus on the right “...”), and not the whole list of subsequent titles (which is *not* available from any menu).

Hi @Antonin 

There was a firmware update for speakers just the other day. If you installed it, you will see Version:80.1-55014 under each product in the About your System section (Settings icon » Manage » About your System). A new version of the app was supposed to come out with it, but issues were spotted just before release and it was delayed till Monday next week.

We are aware of the Deezer issue and have informed them of it.

I hope this helps.

Oh, I guess I can stop checking the App Store every 10 minutes, then.   I was hoping for today, and it’s been a slow day in the office.   Really slow … !!!!  😋😋😋