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Answered

Sonos No Product Found

  • November 5, 2024
  • 8 replies
  • 269 views
A

I just had to reset my router, and now none of my Sonos products in my entire house are connected. In The Sonos App it asks me to update my network settings. I go through the prompts and click the first product that’s found (one of my Arcs). But it says it cannot connect as “there was a problem”.

 

The amount of times this happens is ridiculous for such an expensive product. I would say my system works flawlessly only about 25% of the time. I’ve had nothing but headaches!! Someone, please help to get my system up, and reliable for once and for all!

 

Thanks.

Best answer by Pools-3015

Are you able to hardwire one of the Arcs to your router? Even if its temporary to get things setup properly, then you can connect them wireless again.

I have found that having my main speakers, Playbar, Arc and Amp hardwired, I have not had any connection issues. But many have also had success with a totally wireless system. 

It is worth exploring what works best for you though.

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8 replies

Pools-3015
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  • Pools-3015
  • Prodigy I
  • 1002 replies
  • Answer
  • November 5, 2024

Are you able to hardwire one of the Arcs to your router? Even if its temporary to get things setup properly, then you can connect them wireless again.

I have found that having my main speakers, Playbar, Arc and Amp hardwired, I have not had any connection issues. But many have also had success with a totally wireless system. 

It is worth exploring what works best for you though.

Airgetlam
1 person likes this
  • Airgetlam
    Airgetlam
A
  • Akeith
  • Author
  • Contributor I
  • 1 reply
  • November 5, 2024

I can try to hardwire a single speaker, yes… Although that is still frustrating because it’s one less speaker I have in use around the house… The router is in my basement electrical room.

I will try that and see if it works.

Stanley_4
  • Stanley_4
  • Lead Maestro
  • 11223 replies
  • November 5, 2024

Only needs to be wired for a few minutes and then can go back to the normal spot.

Airgetlam
1 person likes this
  • Airgetlam
    Airgetlam
H
  • heleddie
  • Lyricist II
  • 4 replies
  • December 23, 2024

Endless trouble with exactly the same issue. It eventually connects and works, but rarely use the app now and just rely on Spotify and Google home to connect to Sonos as they find my speakers within milliseconds. 

spotd
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  • spotd
  • Contributor I
  • 2 replies
  • December 27, 2024

I have had same issue in past month where according to Mac desktop app all products are fine and dandy, iOS app all products don’t exist. I have had to start using the desktop app instead now (same WiFi network)

A
  • Arthorn
  • Contributor I
  • 5 replies
  • January 2, 2025

I have the same problems and occur frequently.  I am so fed up. Their service Center sucks as waiting time to connect to their staff is 80 mins.  Who would want to wait this  long.  
 

Moderator Note: Modified in accordance with the Community Code of Conduct

 

 

 

 

J
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  • Jth2023
  • Lyricist III
  • 10 replies
  • January 3, 2025

Same. System not found 80% of the time. I’ve updated the app everytime it’s been updated… I reconnect every few times in hope that might fix it. Our house is silent these days as cant’ be arsed to go through the pain of trying to get music playing through my £200 speaker. :-(

H
  • heleddie
  • Lyricist II
  • 4 replies
  • January 3, 2025

Right. 
I suffered the pain of taking all my speakers to the router and connecting via Ethernet. Then factory resetting them in turn and adding them back to the system… each took ages. But…

the system is now working far better. 
the app boots and finds the system within 2-3 seconds so problem solved. 

Airgetlam
1 person likes this
  • Airgetlam
    Airgetlam
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