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buzz
buzzAnswer
Grand Maestro
July 4, 2025

How are you attempting to charge the MOVE’s? Are you using the same physical charging device in all attempts?

Here are some charging details. Note the charger power requirements if you are using a 3rd party USB charger.

3 replies

buzz
buzzAnswer
Grand Maestro
July 4, 2025

How are you attempting to charge the MOVE’s? Are you using the same physical charging device in all attempts?

Here are some charging details. Note the charger power requirements if you are using a 3rd party USB charger.

Airgetlam
July 4, 2025

Also, if you think their might be a possibility that a Sonos charger itself is faulty, you should call Sonos Support directly to discuss it.

Bruce
Mr. T
July 4, 2025

Check the charger is actually receiving power. Too often, this scenario is due to someone removing the plug or turning off the plug socket.